This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download firefox without intrusion of ask.com?

  • 3 ردود
  • 1 has this problem
  • 5 views
  • آخر ردّ كتبه James

more options

Have tried several times to download Mozilla Firefox, ask.com always is there. I want firefox but not ask.com, how do I do this?

Have tried several times to download Mozilla Firefox, ask.com always is there. I want firefox but not ask.com, how do I do this?

All Replies (3)

more options

If you download Firefox from the official Mozilla download page, you won't get ask. Please go to www.getfirefox.com, and download Firefox.

Also, since you'd possibly been downloading a version of Firefox that has malware bundled in it from a malicious site, please Troubleshoot Firefox issues caused by malware can help.

more options

You can open the about:config page via the location/address bar and search for prefs that refer to ask.com. You can reset user set (bold) prefs via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

more options

Also possible that you installed or updated something recently that inserted ask.com into Firefox.

Firefox from mozillla.org does not come with ask.com

Also check you Homepage in Options as Firefox is a web browser and not a search engine like Google, Yahoo, Bing etc sites.