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Firefox crashes when attempting to print

  • 5 ردود
  • 4 have this problem
  • 1 view
  • آخر ردّ كتبه baldifabrizio

peterzejda
peterzejda
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When in Firefox, if I attempt to print a page (either through typing Command-P or via the File menu), it crashes immediately (even before bringing up the popup to select printing options). It does this for all pages (ie. page content does not seem to matter). Also, if I go to the same URL in another browser such as Chrome, the page can be printed without incident.

Here is the most recent crash ID and report: bp-365ce20b-9536-4107-9937-5b3f52150611 https://crash-stats.mozilla.com/report/index/365ce20b-9536-4107-9937-5b3f52150611

When in Firefox, if I attempt to print a page (either through typing Command-P or via the File menu), it crashes immediately (even before bringing up the popup to select printing options). It does this for all pages (ie. page content does not seem to matter). Also, if I go to the same URL in another browser such as Chrome, the page can be printed without incident. Here is the most recent crash ID and report: bp-365ce20b-9536-4107-9937-5b3f52150611 https://crash-stats.mozilla.com/report/index/365ce20b-9536-4107-9937-5b3f52150611

الحل المُختار

sorry, version driver 5.2.1

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All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to reset the print prefs on the about:config page.

You can check for corrupted and duplicate fonts and other font issues:

peterzejda
peterzejda صاحب السؤال
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I tried these procedures. What I did discover is that the problem is related to a specific printer. I will try uninstalling and reinstalling the printer drivers for the problematic printer next. However, it is still odd that I can print to that printer from Chrome and other apps, and only Firefox seems to have a problem with it. For reference, the printer is a Konica Minolta C360 PS.

Modified by peterzejda

baldifabrizio
baldifabrizio
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Thank you, I have the same problem with Konica Minolta C284e

baldifabrizio
baldifabrizio
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On os x yosemite I solved by installing driver for os 10.10 Konica Minolta

baldifabrizio
baldifabrizio
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الحل المُختار

sorry, version driver 5.2.1