This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Sync error

  • 5 ردود
  • 11 have this problem
  • 5 views
  • آخر ردّ كتبه worm6666

more options

Often I'm getting a ribbon message on the bottom of firefox regarding a sync error. "Sync encountered an error while syncing: Failed to connect to the server. Syn will automatically retry this action." I looked through some similar posts and deleted signedInUser.json, I then disabled all addons still having this issue. I would appreciate some guidance on how to resolve this issue. Thank you

Often I'm getting a ribbon message on the bottom of firefox regarding a sync error. "Sync encountered an error while syncing: Failed to connect to the server. Syn will automatically retry this action." I looked through some similar posts and deleted signedInUser.json, I then disabled all addons still having this issue. I would appreciate some guidance on how to resolve this issue. Thank you

All Replies (5)

more options

hello, when you type about:sync-log into the address bar and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this would be very helpful in assessing the problem. thank you!

more options

Yes, thank you, here is the link to my log paste. I pasted the last two sync log files https://pastebin.mozilla.org/8838318

more options

thank you, this appears to be a network related error - are you in a special environment, like a corporate network, where things like firewalls and network filtering might apply?

more options

I'm on the road. Sometimes I'm not connected to the internet. When I am, I'm tethering from a hot spot or using a WIFI hotspot such as at a coffee shop or hotel. Is there any way to disable this message ribbon, especially when I'm not connected to a network? Thanks

more options

My problem vanished after simple device name change - because I restored all settings from older PC (transfer to new PC with FEBE or MozBackup utility).

Simple I changed the PC name between brackets.

p.s. let Me know if it has helped... :-)

Modified by worm6666