38.1.0 crashing accessing messages (user#1= unknown crash sig) (user# mozilla::layers::CompositorD3D11::EndFrame/dxgi.dll) CAUSE graphics hardware acceleration
Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.
Thanks in advance for your help Cheers Pete
Follows is the Help Troubleshooting info.
Application Basics
Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.1.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1436862237
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel(R) G41 Express Chipset
Vendor ID: 0x8086
Device ID: 0x2e32
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version: 8.15.10.2302
Driver Date: 2-11-2011
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17292)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11 WARP
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
Modified by Wayne Mery
الحل المُختار
Just read another similar problem. So I tried.. Disabling hardware acceleration at tools | optioins | advanced | general It now appears to work OK. Ie no crashes. I will monitor the problem. for a while.
Read this answer in context 👍 3All Replies (12)
الحل المُختار
Just read another similar problem. So I tried.. Disabling hardware acceleration at tools | optioins | advanced | general It now appears to work OK. Ie no crashes. I will monitor the problem. for a while.
Well done Butterfly Pete. It seems to be working - thank goodness!! D
I've had dozens and dozens of crashes after updating to 38.1. It's been driving me nuts. Thanks for this suggestion. I'll let you know how it goes.
bray_john said
I've had dozens and dozens of crashes after updating to 38.1. It's been driving me nuts. Thanks for this suggestion. I'll let you know how it goes.
bray_john, please post in a new topic and include your crash IDs. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
butterfly, what are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
And does updating your graphics driver allow you to reenable hardware acceleration?
Wayne Mery said
bray_john saidI've had dozens and dozens of crashes after updating to 38.1. It's been driving me nuts. Thanks for this suggestion. I'll let you know how it goes.bray_john, please post in a new topic and include your crash IDs. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Why would I post in a new topic when it's basically the same issue? I can say that I haven't had any crashes since applying the fix above.
Here are the Crash ID's I still have:
bp-31881632-a699-4f33-bc38-a7a1a2150722 bp-3390da89-ecb7-47bf-b1df-af5942150721 bp-e1460d89-bc42-426d-b5ce-d54a22150721 bp-d7282f3b-a907-45b0-8a87-e78e72150721 bp-62a52476-a9f9-4230-941a-11e312150720 bp-c6c4be26-1353-4052-b306-0b0bd2150719 bp-fcba8882-9c7e-4cb9-85d3-9de302150719 bp-17d29cdc-e69c-4974-bfd0-9c4132150718 bp-2ae0cd50-ef3e-4573-96f4-9a6162150717 bp-616475f9-e479-4396-a2da-dc0d62150717
reply for Wayne Mery In troubleshooting, crashes, all I get is "No crash reports have been submitted."
Plus I haven't updated my graphics driver. I don't know if it needs updating, but since it all works OK. I'm leaving everything as is. Plus, it seems, to work faster now.
Hope it helps. Pete
butterfly_pete said
reply for Wayne Mery In troubleshooting, crashes, all I get is "No crash reports have been submitted." Plus I haven't updated my graphics driver. I don't know if it needs updating, but since it all works OK. I'm leaving everything as is. Plus, it seems, to work faster now.
It's faster how? And after having doing what to your system?
And does your screen go mostly white or mostly black before the crash?
I'm following this in case the problem comes back. Disabling hardware acceleration made it go away. However, my screen used to just freeze. The cursor could be moved for a while, but did nothing and then joined the freeze after a few impotent clicks!
Wayne, Thunderbird seems to run slightly faster. accessing emails and folders seem faster. Wayne, As I've said before. All ive done was...
Disabling hardware acceleration at tools | optioins | advanced | general
regards the screen black or white. I had exactly the same symptoms as DavidDG has just described.
(It's been a long time, so we're catching up) If you still have issues, please create a new topic.