This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All emails from contact in address book being marked as Junk

  • 1 (رد واحد)
  • 2 have this problem
  • 9 views
  • آخر ردّ كتبه prestontoborg

more options

For a few months all emails I have received from one particular contact have been automatically marked as Junk. When I click Not Junk, I will return later to find it has been re-flagged as junk. Sometimes it will get re-flagged seconds after I mark it Not Junk - this is very frustrating as these are important business emails. Server type is IMAP, I have checked my mail using the provider's own web-based mail client and the messages are not marked as junk there. I have added the contact to my address book and instructed Thunderbird not to flag messages from contacts in my address book as junk, but it's still flagging them as junk, and re-flagging them when I try to unflag them. How can I fix this?

For a few months all emails I have received from one particular contact have been automatically marked as Junk. When I click Not Junk, I will return later to find it has been re-flagged as junk. Sometimes it will get re-flagged seconds after I mark it Not Junk - this is very frustrating as these are important business emails. Server type is IMAP, I have checked my mail using the provider's own web-based mail client and the messages are not marked as junk there. I have added the contact to my address book and instructed Thunderbird not to flag messages from contacts in my address book as junk, but it's still flagging them as junk, and re-flagging them when I try to unflag them. How can I fix this?

All Replies (1)

more options

This is a problem with your email service please contact them. -Support Team