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Firefox crashes and so the windows

  • 3 ردود
  • 3 have this problem
  • 1 view
  • آخر ردّ كتبه Namgunsth

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Dear sir/madam!

I have installed windows 10 and the latest version of FF

when I run FF it crash and so the my graphic card

the windows os go to a black screen, and I have to plug out the power to restart my laptop

the other brower like edge, chrome, Chrome +, ... running normally

Please fix that error because I like FF the best with many excellent addon

Best regard!

Dear sir/madam! I have installed windows 10 and the latest version of FF when I run FF it crash and so the my graphic card the windows os go to a black screen, and I have to plug out the power to restart my laptop the other brower like edge, chrome, Chrome +, ... running normally Please fix that error because I like FF the best with many excellent addon Best regard!

All Replies (3)

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Thank you We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I don't find "submitted" to double click

In folder Crash report there are 1 folder name "events" and 2 files name InstallTime20141027150301 and InstallTime20150630154324

The problem is: double click to run FF on desktop, the whole windows 10 OS go to black screen, i have to plug out the power, and restart my laptop

thanks!

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sorry! i can't take a screen shot because of black screen!