Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Windows 10 upgrade from 8.1, can't receive from one of my emails. The others (gmail.com) work fine.

  • 1 (رد واحد)
  • 1 has this problem
  • 8 views
  • آخر ردّ كتبه Matt

more options

Worked fine after upgrade for several days and then stopped receiving from primary email. I can still send. The email account works fine on an Apple laptop and my phone (Android) and with Internet access. This problem is not computer specific since the same problem occurred on both desktop and laptop that were upgraded to Windows 10.

Worked fine after upgrade for several days and then stopped receiving from primary email. I can still send. The email account works fine on an Apple laptop and my phone (Android) and with Internet access. This problem is not computer specific since the same problem occurred on both desktop and laptop that were upgraded to Windows 10.

الحل المُختار

sounds like it might be windows 10 specific.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

sounds like it might be windows 10 specific.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.