How can I get this issue resolved "Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to
Secure Connection Failed
The connection to the server was reset while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.
I've accessed this website numerous times before and I was playing the games I purchased yesterday.
All Replies (16)
http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html
https://support.mozilla.org/en-US/kb/server-not-found-connection-problem
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
http://kb.mozillazine.org/Error_loading_websites
This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?
Then we can check the server.
There are other things that need attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 16.0 r0
- Shockwave Flash 19.0 r0
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
FredMcD said
http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message http://kb.mozillazine.org/Error_loading_websites This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
I've spent the last 36 hours (literally) reading every topic I could find from the forums of the site I'm trying to log in to and I've tried every single help topic related to the issue in Firefox help and Tools, Internet Options. I've checked my clock settings so many times, I lost count. What I don't understand is this one site is the only one I'm having issues with, everything else loads and logs in just fine, but no matter what I do, I cannot get this site to let me log in to my account.
cor-el said
Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)? Then we can check the server.
There are other things that need attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 16.0 r0
- Shockwave Flash 19.0 r0
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
This link doesn't require a username or password.
http://www.apostolic-churches.net/bible/strongs.html#book_of_matthew
Every website I've opened works perfectly, no issues at all. Just that one and I can't login to my account, so I can't even access their contact options to get the matter resolved with them. I can read posts from other users, but I can't reply to any of them or even get a phone number to call the site admin for help in resolving the issue. Also, I've tried every suggestion that the others users have posted so far, I'm on page 16/58 at the moment, but I think I'm going to give up because I'm very old and exhausted.
I'm certainly going to try your suggestions and I am truly thankful for your reply, I pray that what you said works, but I'm definitely going to have to at least take a nap or I'm going to be very sick. :)
sallywas1 said
FredMcD saidhttp://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message http://kb.mozillazine.org/Error_loading_websites This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
Please forgive me for not thanking you for your suggestions in my first reply. I'm truly grateful for all your suggestions. Thank you so much. :)
You were busy. I checked your link. There was no problem for me.
Modified by FredMcD
That link is not a secure connection, so there shouldn't be a problem unless you have an extension like HTTPS Everywhere that tries to force a secure connection.
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.
cor-el said
That link is not a secure connection, so there shouldn't be a problem unless you have an extension like HTTPS Everywhere that tries to force a secure connection. Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
I'm so sorry, I may have misunderstood your first request about the link. Were you wanting me to place a link for the site I was having the problem with? If so, this is the link, but it's the log in option on the site that won't load, the site loads, but 'login' does not.
https://www.origin.com/en-us/store/
When this opens, click on login and see if it works for you please. Thank you so much.
FredMcD said
Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.
I've tried this already too. The only thing I haven't tried is restoring to a previous time, like to before this problem started happening, it worked just fine Friday morning, but them my game client launcher updated and it stopped working altogether. Guess I'll try the restore option, it's the only thing I haven't done up this point.
sallywas1 said
When this opens, click on login and see if it works for you please. Thank you so much.
I checked the link. When Login is pressed, it opens a new window. I had no problem.
Are you using any blocking programs/add-ons? Allow pop-ups from this site. Also let Firefox allow pop-ups as well,
Type about:preferences#content<enter> in the address bar. To the far right of Block pop-up windows, press Exceptions.