We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When my AOL loads, it keeps on loading over and over again and I can't get it to stop long enough to read even one email.

  • 1 (رد واحد)
  • 1 has this problem
  • 7 views
  • آخر ردّ كتبه FredMcD

richleen12
richleen12
more options

When I click on Firefox, AOL automatically loads. The problem is that it keeps on loading AOL email over and over and over and telling me I have mail. I can't click on any individual emails because it starts to reload again. How can I stop it? I've tried restarting my laptop (Mac) and that doesn't work.

Please help in plain English....

Thanks, richleen12

When I click on Firefox, AOL automatically loads. The problem is that it keeps on loading AOL email over and over and over and telling me I have mail. I can't click on any individual emails because it starts to reload again. How can I stop it? I've tried restarting my laptop (Mac) and that doesn't work. Please help in plain English.... Thanks, richleen12

All Replies (1)

FredMcD
FredMcD
more options

Your System Details shows;

Pin It button 1.1 (pinterest@robertnyman.com) Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.