This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash crashes no matter how many times I update it.

  • 4 ردود
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه cor-el

more options

I play games on pogo.com. Some games require flash, so every time I play a game which needs flash, I get a message that my version of flash is outdated So I update it again (same version as before) and try to play the game after restarting Firefox, but get the same "outdated" message.

I play games on pogo.com. Some games require flash, so every time I play a game which needs flash, I get a message that my version of flash is outdated So I update it again (same version as before) and try to play the game after restarting Firefox, but get the same "outdated" message.

All Replies (4)

more options

Your System Details shows no flash player.

New Update; Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Plugin-based browsers” installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Java Downloads for All Operating Systems


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


edit: fixed Flash version as it was previous and removed mention that you need to download activex version.

Modified by James

more options

Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

See Re-initializing the plugins database:

You can use this button to go to the current Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Try to uninstall the current Flash player version and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions here:

You can check the version of the current Flash player here:

more options

FredMcD said

Your System Details shows no flash player. New Update; Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Plugin-based browsers” installer. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Java Downloads for All Operating Systems


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


edit: fixed Flash version as it was previous and removed mention that you need to download activex version.

According to Flash, I have the most current version. I even used the Adobe installer, as suggested by them for Firefox.

I searched for a file called pluginreg.dat and couldn't find it. I have disabled Shockwave but there still is no flash plugin showing in add-ons.bold text

more options

The pluginreg.dat file is located in the Firefox profile folder.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

You can use this button to go to the current Firefox profile folder: