This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost emails from folder and unable to open attachments received

  • 1 (رد واحد)
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه Matt

suryamohan
suryamohan
more options

unable to open attachments from email . a an error message " C:\Users\KVSURY~1\AppData\Local\Temp\Ef74LaWG.pdf.part could not be saved, because an unknown error occurred.

Also emails from 1 folder all went missing this morning and could not be restored or folder repaired. backup folder avaialble. how to restore lost emails from backup folder ??

unable to open attachments from email . a an error message " C:\Users\KVSURY~1\AppData\Local\Temp\Ef74LaWG.pdf.part could not be saved, because an unknown error occurred. Also emails from 1 folder all went missing this morning and could not be restored or folder repaired. backup folder avaialble. how to restore lost emails from backup folder ??

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What does your anti virus report for it's activity. Both of those things sound like anti virus activity. The missing mail is often caused by the A/V deleting the whole mail file to get one usually innocuous message. The unknown error may also be a result of anti virus scanning. Especially as it involved a PDF. What A/V are you using.