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Firefox won't load when I'm signed in, but will when my kids sign in under their account for the computer

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه fournomore

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My computer is set up for different users to login. When I login and try to connect to mozilla it "freezes" and then states it is unable to connect. If I login as one of my kids and use mozilla, it connects and I'm able to retrieve email. Why does it work for one account and not another? What is the fix?

My computer is set up for different users to login. When I login and try to connect to mozilla it "freezes" and then states it is unable to connect. If I login as one of my kids and use mozilla, it connects and I'm able to retrieve email. Why does it work for one account and not another? What is the fix?

All Replies (2)

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It sounds like there is a problem with your profile. Use these instructions to create a new, blank profile.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Windows: 32-bit C:\Program Files\Mozilla Firefox\firefox.exe -p 64-bit C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p Mac: Navigate to /Applications/Utilities. Open the Terminal application. In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p Linux: In Terminal run: firefox –P For users who have one or more builds from mozilla.org this will not work. It would be best to have the full path so if you had placed the untared contents in a folder in /home it would be /home/<username>/foldername/firefox/firefox –P An easy way would be not to do it in a terminal but in say a launcher since you have to point it to the firefox script in Firefox folder you can then add –P on end. You can also have the exact "profilename" after the -P so Firefox will start with that Profile.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

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Thank you. I appreciate your reply and will give this a try.