This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages that are sent arrive with no content, only the subject present.

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Matt

Ray.Wittrock
Ray.Wittrock
more options

We see the following error message when email is sent: There was a problem including the file file:///C:/DOCUME~1/Ray/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending the message without this file?

The email arrives with no content and sometimes is not present in the sent folder.

Thanks for your help

We see the following error message when email is sent: There was a problem including the file file:///C:/DOCUME~1/Ray/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending the message without this file? The email arrives with no content and sometimes is not present in the sent folder. Thanks for your help

All Replies (3)

Zenos
Zenos
more options

What anti-virus are you using? This is a common symptom of anti-virus interference.

Ray.Wittrock
Ray.Wittrock صاحب السؤال
more options

Avast v10.3.2225 current version. This issue seemed to appear after one of the later updates to Thunderbird was installed. Window Xp Pro is the os. I know it is not supported by the manufacture any longer.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST and seek support from Avast for their defective release.