This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my wife has lost her password during format, how to recover

  • 1 (رد واحد)
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه user01229325

more options

My wife had to format her laptop due to a crash and when she installed Mozilla Thunderbird the password does not work, or she is trying to input an incorrect password. Is there any way she can find out what her password was.

My wife had to format her laptop due to a crash and when she installed Mozilla Thunderbird the password does not work, or she is trying to input an incorrect password. Is there any way she can find out what her password was.

الحل المُختار

Thunderbird does not have a password. Your email account does though and it is administered with your email provider. Most providers have a link to reset passwords on their email help page.

That being said there are other things that cause the password error. I would go to your providers webmail page and make sure the username and password works there. If it does then there is no need to change passwords. It is more than likely an incorrect server setting or the antivirus software getting in the way.

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

Thunderbird does not have a password. Your email account does though and it is administered with your email provider. Most providers have a link to reset passwords on their email help page.

That being said there are other things that cause the password error. I would go to your providers webmail page and make sure the username and password works there. If it does then there is no need to change passwords. It is more than likely an incorrect server setting or the antivirus software getting in the way.