This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Saving log in and password option is faded out. Only Master Password is offered. How do I get other option to be available?

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه cor-el

Confused43
Confused43
more options

I had accidentally set up a master password (MPW) and then deleted it. And tried to only have log in and password individually saved. Prior to setting up the Master Password it worked just fine. Upon setting up a MPW and then opting to delete it, the option to select Logon and Password had now become unavailable all together and only the MPW option is available to select. I have attempted to delete and uninstall the Mozilla and reinstalling it but that does not work either to enable Log on and password save.

Any suggestions to resolve this issue? Please help.

I had accidentally set up a master password (MPW) and then deleted it. And tried to only have log in and password individually saved. Prior to setting up the Master Password it worked just fine. Upon setting up a MPW and then opting to delete it, the option to select Logon and Password had now become unavailable all together and only the MPW option is available to select. I have attempted to delete and uninstall the Mozilla and reinstalling it but that does not work either to enable Log on and password save. Any suggestions to resolve this issue? Please help.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Any chance that you are using permanent Private Browsing?

IOW, do you have "Always use private browsing mode" in Privacy > History in Options selected?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you aren't in permanent PB mode then there might be a problem with the logins.json and key3.db file in the Firefox profile folder that stores the names and passwords. You can rename/(re)move these files to test this.

You can use this button to go to the current Firefox profile folder: