Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

codera
codera
more options

Windows 10 x64, Firefox updated to the lastest. Cannot start firefox at all!

Crash ID: bp-f40497d3-2bbe-4442-8215-308602160127

Faulting application name: firefox.exe, version: 44.0.2.5884, time stamp: 0x56bbe595 Faulting module name: firefox.exe, version: 44.0.2.5884, time stamp: 0x56bbe595 Exception code: 0xc0000005 Fault offset: 0x00001ae4 Faulting process id: 0x1924 Faulting application start time: 0x01d1732414003403 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Report Id: ad84202d-1f53-4419-b549-6cbe3bbd6cb5 Faulting package full name: Faulting package-relative application ID:

Fault bucket 107952107474, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 44.0.2.5884 P3: 56bbe595 P4: firefox.exe P5: 44.0.2.5884 P6: 56bbe595 P7: c0000005 P8: 00001ae4 P9: P10:

Attached files: C:\Users\Joosep\AppData\Local\Temp\WER3898.tmp.WERInternalMetadata.xml

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_30d3c554558c415182e348dd31c49217c1d9_c346524a_0f413d8a

Analysis symbol: Rechecking for solution: 0 Report Id: ad84202d-1f53-4419-b549-6cbe3bbd6cb5 Report Status: 0 Hashed bucket: ca7c9bae625afa50e13994e1a03d3b2f

Windows 10 x64, Firefox updated to the lastest. Cannot start firefox at all! Crash ID: bp-f40497d3-2bbe-4442-8215-308602160127 Faulting application name: firefox.exe, version: 44.0.2.5884, time stamp: 0x56bbe595 Faulting module name: firefox.exe, version: 44.0.2.5884, time stamp: 0x56bbe595 Exception code: 0xc0000005 Fault offset: 0x00001ae4 Faulting process id: 0x1924 Faulting application start time: 0x01d1732414003403 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Report Id: ad84202d-1f53-4419-b549-6cbe3bbd6cb5 Faulting package full name: Faulting package-relative application ID: Fault bucket 107952107474, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: firefox.exe P2: 44.0.2.5884 P3: 56bbe595 P4: firefox.exe P5: 44.0.2.5884 P6: 56bbe595 P7: c0000005 P8: 00001ae4 P9: P10: Attached files: C:\Users\Joosep\AppData\Local\Temp\WER3898.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_30d3c554558c415182e348dd31c49217c1d9_c346524a_0f413d8a Analysis symbol: Rechecking for solution: 0 Report Id: ad84202d-1f53-4419-b549-6cbe3bbd6cb5 Report Status: 0 Hashed bucket: ca7c9bae625afa50e13994e1a03d3b2f

All Replies (2)

philipp
philipp
  • Moderator
more options

hi codera, could you please test if that issue is resolved when you switch to the latest beta version of firefox 45 which is available through www.mozilla.org/beta ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for issues caused by plugins.