This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send email if it is a reply, but fine if new message, or I remove the original text

  • 1 (رد واحد)
  • 1 has this problem
  • 9 views
  • آخر ردّ كتبه christ1

NigelBrooks
NigelBrooks
more options

Using my uk2.net or another STMP, I get an "SMTP timed out..." error if and only if I am replying to a message, and it includes the original, quoted text.

If I use other SMTPs it's fine (e.g. my ISP's or using smtp.googlemail.com )

If I do a new message, or if I remove the original text, it sends fine !

Please help ! I spent a long time to uncover this, as it is so odd. I know there should be no difference, I've tried running TB in Safe Mode (no add-ons) and disabling ZoneAlarm AV, no change.

Please help !

Using my uk2.net or another STMP, I get an "SMTP timed out..." error if and only if I am replying to a message, and it includes the original, quoted text. If I use other SMTPs it's fine (e.g. my ISP's or using smtp.googlemail.com ) If I do a new message, or if I remove the original text, it sends fine ! Please help ! I spent a long time to uncover this, as it is so odd. I know there should be no difference, I've tried running TB in Safe Mode (no add-ons) and disabling ZoneAlarm AV, no change. Please help !

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?