This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

One of my local folders is suddenly showing a BLANK location - as a result it shows blank. rebuild doesn't help but SEARCH finds the messages but can't open

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 4 views
  • آخر ردّ كتبه MichaelKerwin

MichaelKerwin
MichaelKerwin
more options

All of the messages still exist on the computer You can search and find them, but clicking on them won't open them HOWEVER the folder displays blank and doesn't display any of the subfolders IF I try to add the subfolder, it says it already exists

I'm fairly certain all that is wrong is that the FOLDER LOCATION is blank - not pointing to the actual local folder HOW DO I EDIT THAT TO POINT TO THE FOLDER ?

see attached picture

thanks !

Mike

All of the messages still exist on the computer You can search and find them, but clicking on them won't open them HOWEVER the folder displays blank and doesn't display any of the subfolders IF I try to add the subfolder, it says it already exists I'm fairly certain all that is wrong is that the FOLDER LOCATION is blank - not pointing to the actual local folder HOW DO I EDIT THAT TO POINT TO THE FOLDER ? see attached picture thanks ! Mike

الحل المُختار

Here's what I just did that worked

Browse to where the files are being stored (e.g. C:/USERS/MICHAEL/APPDATA/ROAMING/THUNDERBIRD/PROFILES/L9H3v5GO.default/MAIL/LOCAL FOLDERS

create the same folder that is messed up but with an underscore in front of it ... e.g. I created _PERSONAL

copy ALL of the files in PERSONAL over to _PERSONAL

delete the files that have the .MSF extension (these are the index files, which thunderbird will rebuild from the data files if they don't exist)

then scroll through the _PERSONAL files in thunderbird, and it should rebuild the index, creating a proper .MSF file in the process, and all of the messages should be there

I suppose at that point you can DELETE the PERSONAL folder which is an orphan, or just leave it as a backed up snapshot in time

Hope that helps

Read this answer in context 👍 0

All Replies (2)

markbsimon
markbsimon
more options

I have the same problem my search results are shown but when I attempt to open the item I get this Thunderbird user guide page (See attached image)

MichaelKerwin
MichaelKerwin صاحب السؤال
more options

الحل المُختار

Here's what I just did that worked

Browse to where the files are being stored (e.g. C:/USERS/MICHAEL/APPDATA/ROAMING/THUNDERBIRD/PROFILES/L9H3v5GO.default/MAIL/LOCAL FOLDERS

create the same folder that is messed up but with an underscore in front of it ... e.g. I created _PERSONAL

copy ALL of the files in PERSONAL over to _PERSONAL

delete the files that have the .MSF extension (these are the index files, which thunderbird will rebuild from the data files if they don't exist)

then scroll through the _PERSONAL files in thunderbird, and it should rebuild the index, creating a proper .MSF file in the process, and all of the messages should be there

I suppose at that point you can DELETE the PERSONAL folder which is an orphan, or just leave it as a backed up snapshot in time

Hope that helps