Firefox crashes
Firefox crashes repeatedly when starting for no apparent reason. I can't use it anymore. Here's the crash report:
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:46.0,firefox%40getpocket.com:1.0,loop%40mozilla.org:1.2.6,e10srollout%40mozilla.org:1.0 BuildID: 20160421124000 CrashTime: 1462230049 EMCheckCompatibility: true Email: ruibart@gmail.com FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1461882380 Notes: OpenGL: NVIDIA Corporation -- GeForce 8200M G/integrated/SSE2/3DNOW! -- 3.3.0 NVIDIA 304.131 -- texture_from_pixmap
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1621
StartupTime: 1462230045
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160421124000","version":"46.0","vendor":"Mozilla","platformVersion":"46.0","xpcomAbi":"x86-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2771,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":17,"model":3,"stepping":1,"l2cacheKB":512,"l3cacheKB":512,"speedMHz":2000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Linux","version":"3.2.0-23-generic","locale":"pt-PT"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"NVIDIA Corporation -- GeForce 8200M G/integrated/SSE2/3DNOW!","vendorID":"NVIDIA Corporation","deviceID":"GeForce 8200M G/integrated/SSE2/3DNOW!","subsysID":null,"RAM":null,"driver":null,"driverVersion":"3.3.0 NVIDIA 304.131","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"isInOptoutSample":false,"locale":"pt-PT","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":15771,"resetDate":16920},"addons":{"activeAddons":{"ubufox@ubuntu.com":{"blocklisted":false,"description":"Pacote Ubuntu Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16919},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.2.6","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16919},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16919}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"O tema predefinido.","name":"Predefinido","userDisabled":false,"appDisabled":false,"version":"46.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16919},"activePlugins":[{"name":"DivX Browser Plug-In","version":"","description":"<a href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media Player</a> 1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx","video/vnd.divx"],"updateDay":15206},{"name":"Windows Media Player Plug-in","version":"","description":"<a href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media Player</a> 1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","video/x-msvideo","video/msvideo","application/x-mplayer2","video/x-mplayer2","application/x-ms-wmv","video/x-ms-asf","video/x-ms-asx","video/x-ms-wm","video/x-ms-wmv","audio/x-ms-wmv","video/x-ms-wmp","application/x-ms-wmp","video/x-ms-wvx","audio/x-ms-wax","audio/x-ms-wma","application/x-drm-v2","audio/wav","audio/x-wav"],"updateDay":15206},{"name":"QuickTime Plug-in 7.6.9","version":"","description":"<a href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media Player</a> 1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/quicktime","video/x-quicktime","image/x-quicktime","video/quicktime","video/quicktime","application/x-quicktimeplayer"],"updateDay":15206},{"name":"mplayerplug-in is now gecko-mediaplayer 1.0.4","version":"","description":"<a href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media Player</a> 1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-mpegurl","video/mpeg","audio/mpeg","video/x-mpeg","video/x-mpeg2","audio/mpeg","audio/x-mpeg","audio/mpeg2","audio/x-mpeg2","audio/mp4","audio/x-mp4","video/mp4","video/x-m4v","video/3gpp","audio/mpeg3","audio/x-mpeg3","audio/x-mpegurl","audio/mp3","application/x-ogg","application/ogg","audio/x-ogg","audio/ogg","video/x-ogg","video/ogg","application/x-vlc-plugin","application/x-google-vlc-plugin","audio/flac","audio/x-flac","video/fli","video/x-fli","video/x-flv","video/flv","video/vnd.vivo","audio/x-matroska","video/x-matroska","application/x-nsv-vp3-mp3","audio/x-mod","audio/x-aiff","audio/basic","audio/x-basic","audio/x-scpls","video/x-mng","audio/webm","audio/x-webm","video/webm","video/x-webm"],"updateDay":15206},{"name":"RealPlayer 9","version":"","description":"<a href=\"http://kdekorte.googlepages.com/gecko-mediaplayer\">Gecko Media Player</a> 1.0.4
Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-pn-realaudio","application/vnd.rn-realmedia","application/vnd.rn-realaudio","video/vnd.rn-realvideo","audio/x-realaudio","audio/x-pn-realaudio-plugin","application/smil"],"updateDay":15206},{"name":"Adobe Reader 9.5","version":"","description":"The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser. ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15840},{"name":"IcedTea-Web Plugin (using IcedTea-Web 1.2.3 (1.2.3-0ubuntu0.12.04.4))","version":"","description":"The <a href=\"http://icedtea.classpath.org/wiki/IcedTea-Web\">IcedTea-Web Plugin</a> executes Java app","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-vm","application/x-java-applet","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.2","application/x-java-applet;version=1.2.1","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-applet;version=1.6","application/x-java-applet;version=1.7","application/x-java-applet;jpi-version=1.7.0_50","application/x-java-bean","application/x-java-bean;version=1.1","application/x-java-bean;version=1.1.1","application/x-java-bean;version=1.1.2","application/x-java-bean;version=1.1.3","application/x-java-bean;version=1.2","application/x-java-bean;version=1.2.1","application/x-java-bean;version=1.2.2","application/x-java-bean;version=1.3","application/x-java-bean;version=1.3.1","application/x-java-bean;version=1.4","application/x-java-bean;version=1.4.1","application/x-java-bean;version=1.4.2","application/x-java-bean;version=1.5","application/x-java-bean;version=1.6","application/x-java-bean;version=1.7","application/x-java-bean;jpi-version=1.7.0_50","application/x-java-vm-npruntime"],"updateDay":16134},{"name":"Google Talk Plugin Video Renderer","version":"","description":"Version: 5.41.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/o1d"],"updateDay":16525},{"name":"Google Talk Plugin","version":"","description":"Version: 5.41.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/googletalk"],"updateDay":16525},{"name":"Shockwave Flash","version":"11.2.202.616","description":"Shockwave Flash 11.2 r202","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16903}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
UptimeTS: 3.733309
Vendor: Mozilla
Version: 46.0
useragent_locale: pt-PT
Este relatório também contém informação técnica sobre o estado da aplicação falhou.
Thank you so much for your help. Rui
الحل المُختار
cor-el said
What you posted above is information about your computer that is attached to the crash report and doesn't include the crash ID and data about the crash. If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Alternatively you can open about:crashes via the location/address bar. See also:
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
James said
Fred note this is a Linux user and not Windows. ruibart what Ubuntu version are you using as one potential crash on Firefox 46.0 startup can be caused by the version of Oxygen-GTK3 theme you have.
Thank you all for your answers. Since I could not enter firefox, I couldn't access the crash reports. All I can say is that I was using Linux Mint KDE 13. I turned off the computer with Firefox working, and the next time I started it, Firefox was crashing over and over again whenever I clicked on it to get it running.
Now I solved the problem by updating to Linux Mint KDE 17, with the same Firefox 46 that stopped working on the old system.
Thank you guys for your help, I'm marking the problem as solved.
Read this answer in context 👍 0All Replies (5)
What you posted above is information about your computer that is attached to the crash report and doesn't include the crash ID and data about the crash.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Firefox will not start on its own. Something has to start it. What was the computer doing at the time? It's possible Firefox is associated to a file it should not be.
Fred note this is a Linux user and not Windows.
ruibart what Ubuntu version are you using as one potential crash on Firefox 46.0 startup can be caused by the version of Oxygen-GTK3 theme you have.
الحل المُختار
cor-el said
What you posted above is information about your computer that is attached to the crash report and doesn't include the crash ID and data about the crash. If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Alternatively you can open about:crashes via the location/address bar. See also:
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
James said
Fred note this is a Linux user and not Windows. ruibart what Ubuntu version are you using as one potential crash on Firefox 46.0 startup can be caused by the version of Oxygen-GTK3 theme you have.
Thank you all for your answers. Since I could not enter firefox, I couldn't access the crash reports. All I can say is that I was using Linux Mint KDE 13. I turned off the computer with Firefox working, and the next time I started it, Firefox was crashing over and over again whenever I clicked on it to get it running.
Now I solved the problem by updating to Linux Mint KDE 17, with the same Firefox 46 that stopped working on the old system.
Thank you guys for your help, I'm marking the problem as solved.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.