This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My yahoo mail contacts disappear with FF but not IE??

  • 8 ردود
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

more options

This problem started today. I can access my contact list (100+) via IE but not FF, what changed since yesterday? The restore funcrtion just hangs & no restore dates appear.

This problem started today. I can access my contact list (100+) via IE but not FF, what changed since yesterday? The restore funcrtion just hangs & no restore dates appear.

All Replies (8)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 21.0.0.242 Flash Player (Linux) Version 11.2.202.621

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

I am still using Win XP which limits my choices. Can you tell me what they are? I mostly use FF as my browser.

more options

Have you done the above?

more options

I've tried some of those before but had trouble because of XP. I'm not a techie so it makes a mess I can't. I just tried yahoo mail again & could access my contacts but my mails was a mess with many deleted email turning up in my inbox again. Yahoo must be fiddling again ;o(

more options

I don't use Yahoo mail. I've called the big guys to help you. Good luck.

more options

You've called the big guys?? who?

more options

Those who know more then I.