Check your caps lock. Be sure you are using the right case. Warning! If you try to reset the Master Password, the Password Manager will remove all entries. ---------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.