This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Is sudden link a bug? It interrupts to itself when I click known working links.

  • 3 ردود
  • 1 has this problem
  • 15 views
  • آخر ردّ كتبه timothyh2ster

timothyh2ster
timothyh2ster
more options

This: http://search.suddenlink.net/index.php?origURL=http%3A//tlg_blog.html/&r=http%3A//www.thelittlegarden.org/acimhtml/manual/man4.html&bc= when I click known working links.

Is this a virus or a bug? I am on a Mac Pro early 2009 OS X El Capitan 10.11.5, using

Firefox 47.0

This: http://search.suddenlink.net/index.php?origURL=http%3A//tlg_blog.html/&r=http%3A//www.thelittlegarden.org/acimhtml/manual/man4.html&bc= when I click known working links. Is this a virus or a bug? I am on a Mac Pro early 2009 OS X El Capitan 10.11.5, using Firefox 47.0

الحل المُختار

hi timothyh2ster, this sounds like an issue with adware on your device, so please perform all these steps:

  1. refresh firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 0

All Replies (3)

philipp
philipp
  • Moderator
more options

الحل المُختار

hi timothyh2ster, this sounds like an issue with adware on your device, so please perform all these steps:

  1. refresh firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

John99
John99
more options

I did not realise adwcleaner worked on a Mac but Malwarebytes does have a Mac version:https://www.malwarebytes.com/antimalware/mac/ .

It may also be worth checking out this for a quick free scan. The bleepingcomputrer site is a respected site:

timothyh2ster
timothyh2ster صاحب السؤال
more options

Thanks for your help and links to malware app. This however, as I have now discovered, is my bad. When I created the page where this happened, the link was not a known good link, but one that went nowhere. So when this happened Suddenlink stepped in(still not good, I should have gotten a 404 error.) Maybe I need to design my pages so 404 errors do come up. Anyway, thanks again, Mozilla rocks!