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Firefox Keeps Crashing, even in safe mode

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Here are my logs

bp-698d28bf-06a4-4b95-98e8-2c1362160827 26/08/2016 11:50 PM bp-e25d0873-6a67-4a0e-85a6-4166d2160827 26/08/2016 11:32 PM bp-a12e0bd4-4f93-4f8d-8e50-74e882160827 26/08/2016 11:08 PM bp-49b45c32-de65-42dc-86ba-9457a2160826 26/08/2016 6:28 PM bp-f9083cd4-051e-419a-b4ee-4b1852160826 25/08/2016 9:06 PM bp-a353d341-360f-4cb9-8351-969c72160825 25/08/2016 7:09 PM bp-31925ded-877c-4b18-bc73-06fa52160825 24/08/2016 8:33 PM bp-2184fda3-d71f-4de3-b578-306f72160820 20/08/2016 9:03 AM bp-b5200247-acb2-4a69-9bc9-b5d752160819 18/08/2016 10:50 PM bp-e7ae48b9-b062-4a46-8075-01ba52160817 16/08/2016 9:04 PM bp-e25182bd-7e53-463a-b26c-936df2160816 15/08/2016 10:28 PM bp-033fbf2a-a9c4-4f68-982b-4351e2160815 14/08/2016 10:30 PM bp-51b3fec5-8fc0-40da-b839-91a4b2160814 14/08/2016 1:02 AM bp-98839735-6585-4896-8773-44c2a2160813 13/08/2016 1:13 PM bp-eb15a8a1-9fe2-4a43-b069-faf592160811 10/08/2016 11:18 PM bp-8112d193-2750-456c-83cb-6970b2160809 08/08/2016 10:53 PM bp-52f940ce-dfa2-4c61-b908-135f82160805 04/08/2016 9:59 PM bp-d6d0e3d8-d0dc-4dad-9e08-61d872160804 03/08/2016 9:06 PM bp-f50c72ef-a866-4193-9017-a64dd2160801 01/08/2016 2:15 AM bp-05d68b14-6a58-4914-b41b-30a872160801 01/08/2016 1:32 AM bp-74802320-5dac-4e41-9a3f-6868a2160731 31/07/2016 6:10 PM bp-9ad7a7af-d7e1-484b-ba41-77d7e2160731 31/07/2016 11:17 AM bp-2bfe0c91-cf53-4db8-9edd-627b82160731 31/07/2016 10:37 AM bp-db6436f0-f2b8-405f-b98a-e853f2160731 31/07/2016 10:36 AM bp-6d94be57-3919-4f39-9d6b-db6f12160731 31/07/2016 10:34 AM bp-0971f019-7109-4e78-8659-51af12160731 31/07/2016 10:34 AM bp-293216f9-cd42-4c5a-8c92-145e12160731 31/07/2016 10:34 AM bp-5dcb3671-9e58-4b8f-8d99-ccb152160731 31/07/2016 10:34 AM bp-e7689a4c-8a7f-4f78-9442-86ac42160731 31/07/2016 10:34 AM bp-b79a606b-ee53-482e-a321-a1ada2160729 29/07/2016 3:14 PM bp-f24d2b78-f353-409e-bae4-184272160729 29/07/2016 10:48 AM bp-952d18d5-c9fb-482f-b990-b931d2160726 25/07/2016 10:05 PM bp-011ad79b-8630-4795-95b3-a91b52160726 25/07/2016 9:43 PM bp-8637e2f1-8b23-430c-a66a-8c9bb2160725 24/07/2016 8:13 PM bp-83e8345a-8c81-41bf-8b19-4ade12160724 24/07/2016 6:38 PM bp-2fa40214-1e5c-4ca7-8597-ecfb52160724 24/07/2016 11:05 AM bp-c38cad03-ced4-45ae-8302-0896e2160717 16/07/2016 10:50 PM bp-45d2b31b-c459-4ea3-993c-3feaf2160713 13/07/2016 7:59 PM bp-69a73fa3-dcf3-4bba-80c9-640122160713 12/07/2016 11:53 PM bp-a0030668-f433-488c-895a-6b46c2160710 10/07/2016 6:38 PM b32941b1-c488-47c2-8c71-985cc6a6d983 09/07/2016 1:06 AM bp-ffd183ce-1941-47de-960a-95c8d2160709 09/07/2016 12:05 AM bp-332b9201-0edb-4d17-80dc-038882160706 05/07/2016 10:58 PM bb5911d3-079d-4ea0-b4ec-3866dd21794e 05/07/2016 3:39 PM bp-370bb189-9ce0-4002-856e-f78102160705 05/07/2016 12:56 AM bp-7e84bdc6-1e36-4083-a389-748512160704 03/07/2016 11:03 PM bp-60d4245f-d440-4f83-8d8e-04cd42160704 03/07/2016 9:56 PM bp-be66b679-e7a4-4d15-adfd-cf8e52160703 03/07/2016 5:21 PM bp-b19324f8-20b2-4550-a379-c657c2160703 02/07/2016 10:10 PM bp-99d3df29-a759-4f1d-a6eb-45dc02160702 02/07/2016 2:48 PM bp-0efa5c9a-4f37-4ae3-9cbd-e364a2160702 02/07/2016 12:02 PM bp-79135fb3-80cd-4cfb-8aa3-d48872160621 20/06/2016 11:02 PM bp-6c19e4b5-d055-489e-8773-519692160620 19/06/2016 11:06 PM bp-d8771170-7e8f-4489-9316-276942160619 19/06/2016 5:10 PM bp-0843165f-3b35-4f9a-bf33-b4f342160619 18/06/2016 11:53 PM bp-100f1eb1-91d0-44a4-8b69-47afd2160613 13/06/2016 7:36 PM e7c01227-7932-4bd2-a8a7-d61ff1c21df7 08/06/2016 11:52 PM 174ef01c-609a-47d9-8872-b39b34fa5f0a 05/06/2016 12:42 PM bp-02fe8d42-4e17-4ce4-89cd-1b9882160530 30/05/2016 12:59 AM bp-26360eb9-4240-4ba8-a742-752f32160527 26/05/2016 9:19 PM bp-87fa3d18-3433-4cd2-85ec-e9c712160527 26/05/2016 8:08 PM bp-3a19648e-06aa-4b96-a6a9-88e442160526 26/05/2016 7:59 PM bp-d58a3775-cc60-4b4f-a53f-9909d2160521 20/05/2016 10:05 PM 62f03448-b795-495c-b838-94e4a6ef05d4 15/05/2016 6:48 PM bp-34e0173a-e930-4d76-8f68-b871e2160515 15/05/2016 1:22 PM bp-ceaa1835-d0a2-4fe2-9015-691c82160515 15/05/2016 11:44 AM e7848bb7-b59b-4418-9af9-3719670d36dd 15/05/2016 12:07 AM bp-cea7b93d-1497-4002-9e94-b69282160515 14/05/2016 11:20 PM bp-046e33b9-2722-4d97-89d1-ab4452160514 14/05/2016 12:57 PM 07d82505-4510-4609-8bdf-919c43c500c9 08/05/2016 9:10 PM bp-f14ab30d-df3a-4fbe-8f13-e28392160501 01/05/2016 3:59 PM bp-c441f06b-1171-488b-8771-59f052160501 01/05/2016 3:59 PM bp-93d788fe-a50e-4726-a0d4-6b1df2160501 01/05/2016 3:59 PM bp-23dec7e4-0248-433e-922e-e664e2160501 01/05/2016 3:21 PM c06eeaae-9dbb-45ca-8650-f845b68a8d5d 28/04/2016 1:51 PM bp-c9ca2a89-5d94-4eba-96f9-5337f2160414 14/04/2016 4:08 PM 1285d84d-d62a-42be-ac81-64435f619b18 30/03/2016 12:02 AM d3b46a4b-6a16-4905-833a-7e74fb4370c9 27/03/2016 7:37 PM 2e67c2e1-8486-4505-8ebd-f5cb0335d10e 13/03/2016 10:47 PM 2506563d-8f33-4317-a5f8-aab33136b6b2 09/03/2016 12:01 AM bp-0567c42b-bf14-4d9d-8a1c-909a82160305 04/03/2016 7:56 PM bp-6498ab24-c3dd-461e-9062-60e3f2160305 04/03/2016 7:04 PM bp-f91ae7fd-3c00-4e20-8603-8c50d2160305 04/03/2016 7:03 PM bp-cc77150e-0c22-4011-baf6-d457f2160305 04/03/2016 7:02 PM d6fdf522-63a1-45b1-bbef-cbfed2eccc7f 29/02/2016 11:12 PM bp-0015b596-ce6a-407e-a2d1-e956b2160301 29/02/2016 8:46 PM cdfbcce1-4369-4a50-a056-827fdb283096 24/02/2016 10:57 PM bp-e8eba1d6-4e6c-4659-95d3-847472160131 31/01/2016 4:58 PM dc7e9984-3c39-4af4-b912-24adbd425e6c 17/01/2016 7:30 PM 7b5b9ca3-1ff6-4d48-a7ea-8bb175996b7a 07/01/2016 12:56 AM

Here are my logs bp-698d28bf-06a4-4b95-98e8-2c1362160827 26/08/2016 11:50 PM bp-e25d0873-6a67-4a0e-85a6-4166d2160827 26/08/2016 11:32 PM bp-a12e0bd4-4f93-4f8d-8e50-74e882160827 26/08/2016 11:08 PM bp-49b45c32-de65-42dc-86ba-9457a2160826 26/08/2016 6:28 PM bp-f9083cd4-051e-419a-b4ee-4b1852160826 25/08/2016 9:06 PM bp-a353d341-360f-4cb9-8351-969c72160825 25/08/2016 7:09 PM bp-31925ded-877c-4b18-bc73-06fa52160825 24/08/2016 8:33 PM bp-2184fda3-d71f-4de3-b578-306f72160820 20/08/2016 9:03 AM bp-b5200247-acb2-4a69-9bc9-b5d752160819 18/08/2016 10:50 PM bp-e7ae48b9-b062-4a46-8075-01ba52160817 16/08/2016 9:04 PM bp-e25182bd-7e53-463a-b26c-936df2160816 15/08/2016 10:28 PM bp-033fbf2a-a9c4-4f68-982b-4351e2160815 14/08/2016 10:30 PM bp-51b3fec5-8fc0-40da-b839-91a4b2160814 14/08/2016 1:02 AM bp-98839735-6585-4896-8773-44c2a2160813 13/08/2016 1:13 PM bp-eb15a8a1-9fe2-4a43-b069-faf592160811 10/08/2016 11:18 PM bp-8112d193-2750-456c-83cb-6970b2160809 08/08/2016 10:53 PM bp-52f940ce-dfa2-4c61-b908-135f82160805 04/08/2016 9:59 PM bp-d6d0e3d8-d0dc-4dad-9e08-61d872160804 03/08/2016 9:06 PM bp-f50c72ef-a866-4193-9017-a64dd2160801 01/08/2016 2:15 AM bp-05d68b14-6a58-4914-b41b-30a872160801 01/08/2016 1:32 AM bp-74802320-5dac-4e41-9a3f-6868a2160731 31/07/2016 6:10 PM bp-9ad7a7af-d7e1-484b-ba41-77d7e2160731 31/07/2016 11:17 AM bp-2bfe0c91-cf53-4db8-9edd-627b82160731 31/07/2016 10:37 AM bp-db6436f0-f2b8-405f-b98a-e853f2160731 31/07/2016 10:36 AM bp-6d94be57-3919-4f39-9d6b-db6f12160731 31/07/2016 10:34 AM bp-0971f019-7109-4e78-8659-51af12160731 31/07/2016 10:34 AM bp-293216f9-cd42-4c5a-8c92-145e12160731 31/07/2016 10:34 AM bp-5dcb3671-9e58-4b8f-8d99-ccb152160731 31/07/2016 10:34 AM bp-e7689a4c-8a7f-4f78-9442-86ac42160731 31/07/2016 10:34 AM bp-b79a606b-ee53-482e-a321-a1ada2160729 29/07/2016 3:14 PM bp-f24d2b78-f353-409e-bae4-184272160729 29/07/2016 10:48 AM bp-952d18d5-c9fb-482f-b990-b931d2160726 25/07/2016 10:05 PM bp-011ad79b-8630-4795-95b3-a91b52160726 25/07/2016 9:43 PM bp-8637e2f1-8b23-430c-a66a-8c9bb2160725 24/07/2016 8:13 PM bp-83e8345a-8c81-41bf-8b19-4ade12160724 24/07/2016 6:38 PM bp-2fa40214-1e5c-4ca7-8597-ecfb52160724 24/07/2016 11:05 AM bp-c38cad03-ced4-45ae-8302-0896e2160717 16/07/2016 10:50 PM bp-45d2b31b-c459-4ea3-993c-3feaf2160713 13/07/2016 7:59 PM bp-69a73fa3-dcf3-4bba-80c9-640122160713 12/07/2016 11:53 PM bp-a0030668-f433-488c-895a-6b46c2160710 10/07/2016 6:38 PM b32941b1-c488-47c2-8c71-985cc6a6d983 09/07/2016 1:06 AM bp-ffd183ce-1941-47de-960a-95c8d2160709 09/07/2016 12:05 AM bp-332b9201-0edb-4d17-80dc-038882160706 05/07/2016 10:58 PM bb5911d3-079d-4ea0-b4ec-3866dd21794e 05/07/2016 3:39 PM bp-370bb189-9ce0-4002-856e-f78102160705 05/07/2016 12:56 AM bp-7e84bdc6-1e36-4083-a389-748512160704 03/07/2016 11:03 PM bp-60d4245f-d440-4f83-8d8e-04cd42160704 03/07/2016 9:56 PM bp-be66b679-e7a4-4d15-adfd-cf8e52160703 03/07/2016 5:21 PM bp-b19324f8-20b2-4550-a379-c657c2160703 02/07/2016 10:10 PM bp-99d3df29-a759-4f1d-a6eb-45dc02160702 02/07/2016 2:48 PM bp-0efa5c9a-4f37-4ae3-9cbd-e364a2160702 02/07/2016 12:02 PM bp-79135fb3-80cd-4cfb-8aa3-d48872160621 20/06/2016 11:02 PM bp-6c19e4b5-d055-489e-8773-519692160620 19/06/2016 11:06 PM bp-d8771170-7e8f-4489-9316-276942160619 19/06/2016 5:10 PM bp-0843165f-3b35-4f9a-bf33-b4f342160619 18/06/2016 11:53 PM bp-100f1eb1-91d0-44a4-8b69-47afd2160613 13/06/2016 7:36 PM e7c01227-7932-4bd2-a8a7-d61ff1c21df7 08/06/2016 11:52 PM 174ef01c-609a-47d9-8872-b39b34fa5f0a 05/06/2016 12:42 PM bp-02fe8d42-4e17-4ce4-89cd-1b9882160530 30/05/2016 12:59 AM bp-26360eb9-4240-4ba8-a742-752f32160527 26/05/2016 9:19 PM bp-87fa3d18-3433-4cd2-85ec-e9c712160527 26/05/2016 8:08 PM bp-3a19648e-06aa-4b96-a6a9-88e442160526 26/05/2016 7:59 PM bp-d58a3775-cc60-4b4f-a53f-9909d2160521 20/05/2016 10:05 PM 62f03448-b795-495c-b838-94e4a6ef05d4 15/05/2016 6:48 PM bp-34e0173a-e930-4d76-8f68-b871e2160515 15/05/2016 1:22 PM bp-ceaa1835-d0a2-4fe2-9015-691c82160515 15/05/2016 11:44 AM e7848bb7-b59b-4418-9af9-3719670d36dd 15/05/2016 12:07 AM bp-cea7b93d-1497-4002-9e94-b69282160515 14/05/2016 11:20 PM bp-046e33b9-2722-4d97-89d1-ab4452160514 14/05/2016 12:57 PM 07d82505-4510-4609-8bdf-919c43c500c9 08/05/2016 9:10 PM bp-f14ab30d-df3a-4fbe-8f13-e28392160501 01/05/2016 3:59 PM bp-c441f06b-1171-488b-8771-59f052160501 01/05/2016 3:59 PM bp-93d788fe-a50e-4726-a0d4-6b1df2160501 01/05/2016 3:59 PM bp-23dec7e4-0248-433e-922e-e664e2160501 01/05/2016 3:21 PM c06eeaae-9dbb-45ca-8650-f845b68a8d5d 28/04/2016 1:51 PM bp-c9ca2a89-5d94-4eba-96f9-5337f2160414 14/04/2016 4:08 PM 1285d84d-d62a-42be-ac81-64435f619b18 30/03/2016 12:02 AM d3b46a4b-6a16-4905-833a-7e74fb4370c9 27/03/2016 7:37 PM 2e67c2e1-8486-4505-8ebd-f5cb0335d10e 13/03/2016 10:47 PM 2506563d-8f33-4317-a5f8-aab33136b6b2 09/03/2016 12:01 AM bp-0567c42b-bf14-4d9d-8a1c-909a82160305 04/03/2016 7:56 PM bp-6498ab24-c3dd-461e-9062-60e3f2160305 04/03/2016 7:04 PM bp-f91ae7fd-3c00-4e20-8603-8c50d2160305 04/03/2016 7:03 PM bp-cc77150e-0c22-4011-baf6-d457f2160305 04/03/2016 7:02 PM d6fdf522-63a1-45b1-bbef-cbfed2eccc7f 29/02/2016 11:12 PM bp-0015b596-ce6a-407e-a2d1-e956b2160301 29/02/2016 8:46 PM cdfbcce1-4369-4a50-a056-827fdb283096 24/02/2016 10:57 PM bp-e8eba1d6-4e6c-4659-95d3-847472160131 31/01/2016 4:58 PM dc7e9984-3c39-4af4-b912-24adbd425e6c 17/01/2016 7:30 PM 7b5b9ca3-1ff6-4d48-a7ea-8bb175996b7a 07/01/2016 12:56 AM

All Replies (10)

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hi, those crashes apear to be happening in the javascript engine persistently - are you overclocking your device? if so please try removing any tools around that for a while and see if the crashes continue. you could also try removing displayfusion for a while since it is hooking into the firefox process and might have a negative impact there...

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philipp said

hi, those crashes apear to be happening in the javascript engine persistently - are you overclocking your device? if so please try removing any tools around that for a while and see if the crashes continue. you could also try removing displayfusion for a while since it is hooking into the firefox process and might have a negative impact there...

I don't overclock. Disabling display fusion surprisingly hasn't caused any issues so far. I'll get back to you in a day or two(Sometiems this stops happening for quite some time) if it doesnt crash for a day or two straight I will assume display fusion is causing the issue. Thank you so much! I'll mark this resolved in a day or two if theres no issues

EDIT: Still crashes

Modified by jimbo_extreme

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your firefox version is 47.0.1 try updating it to 48.0.0 and also remove any coming program related to the javascript or disabling the javascript

try this url for more support https://www.webex.co.in/no-javascript/nojavascript-firefox.html

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rahulparakh678 said

your firefox version is 47.0.1 try updating it to 48.0.0 and also remove any coming program related to the javascript or disabling the javascript try this url for more support https://www.webex.co.in/no-javascript/nojavascript-firefox.html

I sort of can't live without javascript....so is there anything else I can do? I don't know what incoming programs I have that are related to javascript

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The JIT compiler helps speed JavaScript processing on script-heavy sites like Gmail and other web applications. You can still use JavaScript in interpreted mode even if you disable JIT. In fact, Firefox's Safe Mode does that automatically, so you could try that as a test.

In Safe Mode, Firefox also temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

If the crash is extremely intermittent, you may find the advertising burdensome in Safe Mode...

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jscher2000 said

The JIT compiler helps speed JavaScript processing on script-heavy sites like Gmail and other web applications. You can still use JavaScript in interpreted mode even if you disable JIT. In fact, Firefox's Safe Mode does that automatically, so you could try that as a test. In Safe Mode, Firefox also temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. If Firefox is not running: Hold down the Shift key when starting Firefox. If Firefox is running: You can restart Firefox in Safe Mode using either:
  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled
and OK the restart. Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh). Any improvement? If the crash is extremely intermittent, you may find the advertising burdensome in Safe Mode...

Safe Mode was the first thing I tried. It still crashed. It's in the title.

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jimbo_extreme said

Safe Mode was the first thing I tried. It still crashed. It's in the title.

The first 8 reports are JIT crashes, so presumably those are not from Firefox's Safe Mode. The next three occurred 3.5 hours (8/18), 2.25 hours (8/16), and 8 minutes (8/15) into your session and do not appear to be JIT crashes. The following two are JIT crashes.

There's no obvious pattern in these three non-JIT crashes to me, and none appears to have been in Firefox's Safe Mode, since they all list your extensions. (That said, I doubt uBlock Origin and Reddit Enhancement Suite are causing these crashes.)

Can you point to specific Safe Mode crash reports or try again and see whether you get any new reports?

I think the reason philipp asked about overclocking was the module "GvKm.dll" which shows up in the crash reports, associated with GIGABYTE OC_GURU, which you might find here:

C:\Program Files\gigabyte\gigabyte oc_guru\gvkm.dll

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I note this one is a near enough startup crash and is in safe mode

  • bp-6d94be57-3919-4f39-9d6b-db6f12160731
    Firefox 47.0 Crash Report [@ Abort | Already started??? | mozalloc_abort | NS_DebugBreak | gfxPlatform::Init ]

But most I looked at were not in safemode.

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jscher2000 said

jimbo_extreme said
Safe Mode was the first thing I tried. It still crashed. It's in the title.

The first 8 reports are JIT crashes, so presumably those are not from Firefox's Safe Mode. The next three occurred 3.5 hours (8/18), 2.25 hours (8/16), and 8 minutes (8/15) into your session and do not appear to be JIT crashes. The following two are JIT crashes.

There's no obvious pattern in these three non-JIT crashes to me, and none appears to have been in Firefox's Safe Mode, since they all list your extensions. (That said, I doubt uBlock Origin and Reddit Enhancement Suite are causing these crashes.)

Can you point to specific Safe Mode crash reports or try again and see whether you get any new reports?

I think the reason philipp asked about overclocking was the module "GvKm.dll" which shows up in the crash reports, associated with GIGABYTE OC_GURU, which you might find here:

C:\Program Files\gigabyte\gigabyte oc_guru\gvkm.dll

John99 posted one that wa safe mode. (THANK YOU!). Is there anything either of you can help me with to fix this. I really don't understand what's wrong.

Do I do something with that gigabyte thingy?

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jimbo_extreme said

Do I do something with that gigabyte thingy?

If you can disable it, disable it. I don't use Nvidia graphics, so I can't really guide you in detail. Sometimes graphics software shows up in the All Programs menu, sometimes in the Windows Control Panel, sometimes in the Display settings behind an "Advanced" button. ???