This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

My Firefox won´t open. Every time I try. It just states "Firefox doesn´t work anymore" Please help.

Crash ID : bp-410d3d0e-fefa-4f3e-aa4a-499392160117

My Firefox won´t open. Every time I try. It just states "Firefox doesn´t work anymore" Please help. Crash ID : bp-410d3d0e-fefa-4f3e-aa4a-499392160117

All Replies (3)

more options

It's an old crash report, from January 2016.

more options

Try updating your firefox.

you can update following these steps

  • Click the menu button , click help Help and select About Firefox.
  • The About Firefox window will open and Firefox will begin checking for updates and downloading them automatically.
  • When the updates are ready to be installed, click Restart Firefox to Update.


Important: If the update didn't start, didn't complete or there was some other problem, please use this download link or go to the Systems & Languages page to download and install the latest Firefox version for your system and language (see Install Firefox on Linux for instructions).

more options