We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes constantly upon opening Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

  • 1 (رد واحد)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه FredMcD

more options

Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work.

Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work. Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

All Replies (1)

more options

Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows XP OS Version 5.1.2600 Service Pack 3

Signature: nsStreamCopierIB::DoCopy

IPSEng32.dll = Symantec Intrusion Detection


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/