This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Removed firefox profile folder

  • 1 (رد واحد)
  • 1 has this problem
  • 12 views
  • آخر ردّ كتبه Paul

more options

Hello everyone, i completely uninstalled firefox and removed the profile folder from app data. And then i reinstalled firefox and used my old sync id to restore my adds ons,history,bookmarks , passwords but it didn't work. Does deleting profile folder also delete sync data on server. Although when i install windows and sync with my account everything gets restore and i can grab all my data from sync account. Please help thanks

Hello everyone, i completely uninstalled firefox and removed the profile folder from app data. And then i reinstalled firefox and used my old sync id to restore my adds ons,history,bookmarks , passwords but it didn't work. Does deleting profile folder also delete sync data on server. Although when i install windows and sync with my account everything gets restore and i can grab all my data from sync account. Please help thanks

All Replies (1)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.