Thunderbird down since 11/15. Opens, then "Not Responding". Workaround: mail.db.idle_limit=300000000
Been down since 11/15. Opens and states not responding, then I get submit a report: "We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report.I have tried on multiple browsers and computers, and still same.
I have run all my cleaner software and even restored my computer to the date before the issue began, and still same.
Is there a fix in place or one being worked on for this for this issue?
Modified by Wayne Mery
All Replies (9)
If this is happening on multiple computers, they you have a systemic problem with all of them. Thunderbird is working for the rest of us.
Check out the article: Thunderbird Crashes
First of all, that is a rude response. Second of all, if the issues is happening on multiple computers, e.g. Laptop and desktop, it is not a systematic problem. Any one with computer experience should know that multiple access points denotes a problem with the program not the computer. Thank you for your unsympathetic and unhelpful response. Being a provider of Customer Service for 28 years, I will absolutely share and escalate your response of what not to do for a customer regardless if it is not a paid service.
Obviously I need to take a break from answering questions. I did not mean to be rude.
Something that is common to all those computers is causing the same problem for Thunderbird in all of them. My guess is an add-on that is troublesome, but it would be best to follow the troubleshooting instructions in the article Thunderbird Crashes .
I will stop trying to help people today, because I am indeed not getting paid to do this.
Modified by user1121639
Hi crzy.
I specialize in crash issues. If you please post your crash IDs (as text, not a picture) then it will be easier to help you. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports for instructions
I have fixed the problem. The was an issue with the program. I fixed it by going through; Thunderbird Tools, Options, Advanced, Config Editor...searched for IDLE and changed the value of mail.db.idle_limit to show 30000000.
(sheeze)crzyone723 said
I have fixed the problem. The was an issue with the program. I fixed it by going through; Thunderbird Tools, Options, Advanced, Config Editor...searched for IDLE and changed the value of mail.db.idle_limit to show 30000000.
Interesting. So if you are willing to share by answering some questions...
How many message folders? But no crash IDs?
In addition to providing your crash IDs, which will be very helpful to finding the root cause...
What antivirus software are you running on Windows 7?
I unfortunately do not have the crash IDs. They have all been deleted when I was restoring/scanning for issues. I did however submit multiple crash reports so the data should hopefully be within those reports. As for message folders, I had multiple, but are now wiped due to clearing the Appdata local and Appdata Roaming. I am running Panda for Viruses and Zemana for malware. I hope that helps!
crzyone723 said
I am running Panda for Viruses and Zemana for malware. I hope that helps!
Never heard of Zemana
crzyone723 said
As for message folders, I had multiple, but are now wiped due to clearing the Appdata local and Appdata Roaming.
That doesn't make sense if your accounts were imap (which is what most users have). With imap you would still have the same number of folders. Are your accounts not imap?
crzyone723 said
I unfortunately do not have the crash IDs. They have all been deleted when I was restoring/scanning for issues. I did however submit multiple crash reports so the data should hopefully be within those reports.
Did you submit those crashes with an email address? If not, then I'm afraid there is no way for me to find and correlate those reports to this issue.