This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem downloading Trojan.Kotver Removal tool

  • 4 ردود
  • 3 have this problem
  • 6 views
  • آخر ردّ كتبه happily

more options

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I waited for an hour. It looks as though it is downloading, but it shows this message: "Unknown time remaining - 0 bytes". Any advice?

Is there another way to remove this Trojan maleware? I ran MalwareBytes. It removed one object. I don't know if it was the Trojan.Kotver. Is there a way to check if it is on my PC?

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I waited for an hour. It looks as though it is downloading, but it shows this message: "Unknown time remaining - 0 bytes". Any advice? Is there another way to remove this Trojan maleware? I ran MalwareBytes. It removed one object. I don't know if it was the Trojan.Kotver. Is there a way to check if it is on my PC?

All Replies (4)

more options

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

I was finally able to download Symantec's Trojan.Kotver Removal Tool. It did not find the Trojan.Kotver malware. Do you think my PC is OK, or should I run another kind of malware scanner, other than MalwareBytes; which I already used.

more options

FredMcD said

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
more options

Thanks. I'm scared to run the other malware scanners. Some reviewers say they gave them problems with their PC after using them. I did run Avast free antivirus in addition to Malwarebytes.