We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird will not download most of the messages in my email queue.

  • 5 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه dustonharvey1

dustonharvey1
dustonharvey1
more options

When I ask Thunderbird to "get messages," I get a response that says there's an error with the dkharvey@frontier.com account, followed by this message: "The RETR command did not succeed. Error retrieving a message. Mail server pop3.frontier.com responded: [SYS/TEMP] problem retrieving message." I checked with frontier.com and they insisted the problem wasn't at their end, which I believe because the messages do download in Outlook onthe same computer (with Windows 10) and on my iPhone. There's a second account on Thunderbird and it works fine. And, periodically, one or two dozen earlier messages on the dkharvey account will download out of the blue, but at last count there were still 1,295 messages backed up somewhere.

When I ask Thunderbird to "get messages," I get a response that says there's an error with the dkharvey@frontier.com account, followed by this message: "The RETR command did not succeed. Error retrieving a message. Mail server pop3.frontier.com responded: [SYS/TEMP] problem retrieving message." I checked with frontier.com and they insisted the problem wasn't at their end, which I believe because the messages do download in Outlook onthe same computer (with Windows 10) and on my iPhone. There's a second account on Thunderbird and it works fine. And, periodically, one or two dozen earlier messages on the dkharvey account will download out of the blue, but at last count there were still 1,295 messages backed up somewhere.

الحل المُختار

Now what?

Read this answer in context 👍 0

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please add the Mail and News Accounts information from the "troubleshooting information" to your post

To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
dustonharvey1
dustonharvey1 صاحب السؤال
more options

Matt: 

   Two questions:
   1. Do I only copy the mail and news account info?
   2. What is "your post" that I paste it into?

Thanks

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

dustonharvey1 said

Matt: 1. Do I only copy the mail and news account info?

Yes

2. What is "your post" that I paste it into?

A reply like you last post to this thread.

dustonharvey1
dustonharvey1 صاحب السؤال
more options

Application Basics 

   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
 

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop3.frontier.com:110, plain, passwordCleartext
     OUTGOING: , smtp.frontier.com:587, plain, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) pop3.frontier.com:110, plain, passwordCleartext
     OUTGOING: , smtp.frontier.com:587, plain, passwordCleartext, true
dustonharvey1
dustonharvey1 صاحب السؤال
more options

الحل المُختار

Now what?