This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does this keep happening only with firefox, no other browswer have this issue?

  • 1 (رد واحد)
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه cor-el

jodygsxr1k
jodygsxr1k
more options

Only your browser does this, about to drop all use of Firefox: Your browser drops connection all the time it does it to the following web site as well:

https://ticketmaster.terix.com/ticketmaster/

Secure Connection Failed

An error occurred during a connection to iob.terix.com. A PKCS #11 module returned CKR_DEVICE_ERROR, indicating that a problem has occurred with the token or slot. Error code: SEC_ERROR_PKCS11_DEVICE_ERROR 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
Only your browser does this, about to drop all use of Firefox: Your browser drops connection all the time it does it to the following web site as well: https://ticketmaster.terix.com/ticketmaster/ Secure Connection Failed An error occurred during a connection to iob.terix.com. A PKCS #11 module returned CKR_DEVICE_ERROR, indicating that a problem has occurred with the token or slot. Error code: SEC_ERROR_PKCS11_DEVICE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using such a security device?

  • Options/Preferences -> Advanced -> Certificates: View Certificates -> Security Devices

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

If that has helped to solve the problem then you can remove the renamed cert8.db.old file.

Firefox will automatically store intermediate certificates that servers send in the Certificate Manager for future use.

You can use this button to go to the current Firefox profile folder: