This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fox News Go through Directv doesn't launch gives Error: [Device:Device], but it works just fine with Micrsoft Edge and it used to work just fine on Firefox.

  • 4 ردود
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه cor-el

more options

Fox News Go worked just fine up to a couple of months back when all of a sudden it would start to load and then instead of launching Fox News live I get on the black screen "Error: object Object". The other videos on Fox News main page launch and play just fine it seems to only affect Fox New Go. Fox New Go launches just fine using Microsoft Edge.

Fox News Go worked just fine up to a couple of months back when all of a sudden it would start to load and then instead of launching Fox News live I get on the black screen "Error: object Object". The other videos on Fox News main page launch and play just fine it seems to only affect Fox New Go. Fox New Go launches just fine using Microsoft Edge.

الحل المُختار

After trying a number of suggestions, I finally determined that apparently the Firefox add on Video Download Helper was the culprit. I removed it, did a refresh on Firefox and after many months of frustration I can once again see Fox News Go. I hope this helps others.

Read this answer in context 👍 1

All Replies (4)

more options

Sorry, I was in error above the black screen shows "Error: [object Object]" and not Error: [Device:Device] or Error: object Object without the brackets. Sorry I should have paid closer attention to my posting. sigalajoe

more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

الحل المُختار

After trying a number of suggestions, I finally determined that apparently the Firefox add on Video Download Helper was the culprit. I removed it, did a refresh on Firefox and after many months of frustration I can once again see Fox News Go. I hope this helps others.

more options

That for posting the outcome of your investigations.

I will mark your above reply as the solution.