Rendering issues when upgrading to Firefox 51.0 and Flash 24
Customers who have just upgraded to Firefox 51.0 are reporting rendering errors with our Flash games with Adobe Flash 24.0 We have reproduced the issue with the following environments:
Firefox 51.0, Flash 24.0.0.194, Windows 10 on a Dell XPS w01a Firefox 51.0, Flash 24.0.0.194, Windows 7, Lenovo X1 Carbon Thinkpad
In both cases, the PC's have touchscreens. We are not able to reproduce on non-touchscreen PC yet.
Attached are example of rendering issues. Note there is tearing in the text on one screenshot and the icons are not rendered fully in the other.
System Information
Time of this report: 1/30/2017, 14:15:26
Machine name: 01388-X1CARBON Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600) Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 20A7S03400 BIOS: Phoenix BIOS SC-T v2.1 Processor: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz (4 CPUs), ~2.7GHz Memory: 8192MB RAM
Available OS Memory: 7880MB RAM
Page File: 5854MB used, 9902MB available Windows Dir: C:\windows DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI System DPI Setting: 120 DPI (125 percent) DWM DPI Scaling: UnKnown DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices
Card name: Intel(R) HD Graphics Family Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_221817AA&REV_0B Display Memory: 1824 MB Dedicated Memory: 192 MB Shared Memory: 1632 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: LEN40A4 Native Mode: 2560 x 1440(p) (60.004Hz) Output Type: Internal Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0014.4414 (English)
Driver Version: 10.18.14.4414 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 5/12/2016 22:06:22, 24921384 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B78E66-4956-11CF-2465-1602B6C2C735} Vendor ID: 0x8086 Device ID: 0x0A16 SubSys ID: 0x221817AA Revision ID: 0x000B Driver Strong Name: oem81.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.14.4414:pci\ven_8086&dev_0a16 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2)
All Replies (1)
I called for more help
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration