This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه philipp

more options

Crash ID: bp-1e730643-4dfd-4328-bd9e-60c142170131 Firefox crashes before opening any browser window (no option to restart safe mode) I have tried uninstalling and reinstalling Mozilla , same issue persists.

Crash ID: bp-1e730643-4dfd-4328-bd9e-60c142170131 Firefox crashes before opening any browser window (no option to restart safe mode) I have tried uninstalling and reinstalling Mozilla , same issue persists.

All Replies (1)

more options

hi, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox