Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox tab crashes on startup, even in safe mode

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه philipp

smw427
smw427
more options

Every time I open Firefox, the tab crashes on startup, even in safe mode. It was working in Safe mode for a couple days, but now won't work at all. I've uninstalled/reinstalled, disabled add-ons, nothing seems to work.

The last crash report ID I have : bp-30bc1e5d-a185-495a-b2c5-6ce362161221

Every time I open Firefox, the tab crashes on startup, even in safe mode. It was working in Safe mode for a couple days, but now won't work at all. I've uninstalled/reinstalled, disabled add-ons, nothing seems to work. The last crash report ID I have : bp-30bc1e5d-a185-495a-b2c5-6ce362161221

All Replies (1)

philipp
philipp
  • Moderator
more options

hi smw427, this is caused by the EMET security tool that is running on your device - can you try updating it to its latest version and report back if this helps? thank you