This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Master Password is removed after upgrade from 52 to 53

  • 1 (رد واحد)
  • 4 have this problem
  • 3 views
  • آخر ردّ كتبه cor-el

jay.horizoncore
jay.horizoncore
more options

Unfortunate on my windows PC, master Password is removed after upgrade firefox from 52 to 53. I tried to setup the new password (old password and new password) but always getting error popup "Unable to change master password". I read an article where suggested to move important files (logins.json, key3.db) to other location. I moved and tried to setup new password. But did not get success. Could you please help why old password is removed and why not able to set the new master password.

Unfortunate on my windows PC, master Password is removed after upgrade firefox from 52 to 53. I tried to setup the new password (old password and new password) but always getting error popup "Unable to change master password". I read an article where suggested to move important files (logins.json, key3.db) to other location. I moved and tried to setup new password. But did not get success. Could you please help why old password is removed and why not able to set the new master password.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

When you manually remove logins.json and key3.db then you should start with fresh password files. You will have to make sure that Firefox is closed when you rename or remove these two file.

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.