This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All pop-ups work slow. For eg. Library pop-up, Download attachments pop-ups just do not work, specially in Gmail. Also unable to use 'drag and drop' feature

  • 1 (رد واحد)
  • 3 have this problem
  • 7 views
  • آخر ردّ كتبه FredMcD

nirajdmahajan
nirajdmahajan
more options

Personal Laptop details: Windows 8.1 64 bit Firefox version: 53.0.2 All the pop-ups which appear while using Firefox tends to slow down. On clicking download attachments in Gmail, the popup appearing to ask where to save the file, that window is too slow and at times doesnt work. Also, recently the 'drag and drop' feature to be used in Gmail doesnt work. Tried the following already: Uninstalled and Downloaded new firefox Cleared cache, cookies, history. Firefox profile logged out and logged in again.

Personal Laptop details: Windows 8.1 64 bit Firefox version: 53.0.2 All the pop-ups which appear while using Firefox tends to slow down. On clicking download attachments in Gmail, the popup appearing to ask where to save the file, that window is too slow and at times doesnt work. Also, recently the 'drag and drop' feature to be used in Gmail doesnt work. Tried the following already: Uninstalled and Downloaded new firefox Cleared cache, cookies, history. Firefox profile logged out and logged in again.

الحل المُختار

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Read this answer in context 👍 0

All Replies (1)

FredMcD
FredMcD
more options

الحل المُختار

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?