This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Outoing mail doesn't work

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه user01229325

Essjayay
Essjayay
more options

I have just set up Thunderbird and am receiving incoming emails but receive the following message when sending messages

An error occurred while sending mail. The mail server responded: 5.7.1 <sue.allerton@gmail.com>... Relaying denied: You must check for new mail before sending mail.. 

Please check the message recipient "sue.allerton@gmail.com" and try again.

I have spoken to my ISP and I have set-up the outgoing server details correctly.

Can you help please.

I have just set up Thunderbird and am receiving incoming emails but receive the following message when sending messages An error occurred while sending mail. The mail server responded: 5.7.1 <sue.allerton@gmail.com>... Relaying denied: You must check for new mail before sending mail.. Please check the message recipient "sue.allerton@gmail.com" and try again. I have spoken to my ISP and I have set-up the outgoing server details correctly. Can you help please.

All Replies (1)

user01229325
user01229325
more options

If you were setup correctly your providers server would not issue the error message. It is too bad that your providers tech support is not smart enough to know that. http://kb.mozillazine.org/5.7.1_Unable_to_relay