Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox (Win 7) not responding for 2 seconds in every 5-7 seconds

  • 5 ردود
  • 3 have this problem
  • 4 views
  • آخر ردّ كتبه FredMcD

more options

Since auto-upgrading to 54.0b9 version (using Win 7), the Firefox browser hangs for 1-2 second (not responding) in every 5-7 seconds. When it hangs (during that 1-2 seconds), when I typed some text on the form, the characters didn't appear until after that 1-2 seconds lag time. When I scroll down a webpage, it stopped for that 1-2 second and them scrolled again. During that lag time, even the mouse cursor didn't change to an arrow if I point the cursor to an active link. I noticed that the Hard disk light was on during that lag time which may be that Firefox was trying to use the SSD/HDD.

I have tried re-installing, refresh firefox, boot in safe mode, with no plug-ins, switching of the Trendmirco internet security, delete places.sqlite to places.sqlite.old and places.sqlite-journal to places.sqlite-journal.old (if it exists), deleting session js files, switching off hardware acceration. All failed.

Please help. Thanks.

Since auto-upgrading to 54.0b9 version (using Win 7), the Firefox browser hangs for 1-2 second (not responding) in every 5-7 seconds. When it hangs (during that 1-2 seconds), when I typed some text on the form, the characters didn't appear until after that 1-2 seconds lag time. When I scroll down a webpage, it stopped for that 1-2 second and them scrolled again. During that lag time, even the mouse cursor didn't change to an arrow if I point the cursor to an active link. I noticed that the Hard disk light was on during that lag time which may be that Firefox was trying to use the SSD/HDD. I have tried re-installing, refresh firefox, boot in safe mode, with no plug-ins, switching of the Trendmirco internet security, delete places.sqlite to places.sqlite.old and places.sqlite-journal to places.sqlite-journal.old (if it exists), deleting session js files, switching off hardware acceration. All failed. Please help. Thanks.

All Replies (5)

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

Issue persist even in safe mode. Thanks.

more options

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

After starting Win 7 Ultimate in Safe mode with networking, Firefox no longer hangs every few seconds. So what will be my next step in fixing this issue?

more options

This means something else in the computer is causing the problem.

As a test, disable your protection programs. Then try safe websites.