This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost my password for my "master password", what can I do?

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

I would like to reset my "master password" but I lost my current password. How can I fix this issue?

I would like to reset my "master password" but I lost my current password. How can I fix this issue?

الحل المُختار

There's no easy way to put this, so I'll just be blunt. You will loose all your saved usernames and passwords if you have to reset your master password. This is because anyone who gains access to your computer, locally or remotely, can reset the master password. Allowing recovery of all the sensitive information stored there would be a major security risk and you wouldn't want that info falling in to the wrong hands.

Suggestion: Give yourself a few more days to try and remember your password, otherwise you can reset your master password by following the instructions on the support article linked below.

How to reset your master password: https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

Read this answer in context 👍 2

All Replies (2)

more options

الحل المُختار

There's no easy way to put this, so I'll just be blunt. You will loose all your saved usernames and passwords if you have to reset your master password. This is because anyone who gains access to your computer, locally or remotely, can reset the master password. Allowing recovery of all the sensitive information stored there would be a major security risk and you wouldn't want that info falling in to the wrong hands.

Suggestion: Give yourself a few more days to try and remember your password, otherwise you can reset your master password by following the instructions on the support article linked below.

How to reset your master password: https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

more options

If you never have set the master password yourself then you can try to rename/remove the secmode.db file in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.