This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

On Jun 7 email insisted on seeting up new account and contacts were blank. Response was to tell it where profile was. Instructions did not work.

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه user01229325

more options

The answer posted on the Forum did not work. I found the profiles. I could not get the profile manager to fun in a Dos window or from the command prompt. Any of the other commands did no run. Most of the instructions I did not understand. Robert >Mozilla Support > > >On Jun 07/17, on trying to open, Thunderbird offered to set up a new >email account. I already have an account and do not want another >one. I can't proceed. > > > >[] > >Airmail Jun 11, 2017, 12:43:32 PM

The answer posted on the Forum did not work. I found the profiles. I could not get the profile manager to fun in a Dos window or from the command prompt. Any of the other commands did no run. Most of the instructions I did not understand. Robert >Mozilla Support > > >On Jun 07/17, on trying to open, Thunderbird offered to set up a new >email account. I already have an account and do not want another >one. I can't proceed. > > > >[] > >Airmail Jun 11, 2017, 12:43:32 PM

All Replies (1)

more options

CCleaner broke your Thunderbird profile. Here is a discussion on their forum. Check with them for a solution. https://forum.piriform.com/index.php?showtopic=48428#entry284145