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Firefox crashes

  • 4 ردود
  • 3 have this problem
  • 3 views
  • آخر ردّ كتبه FredMcD

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Firefox crashed 4/9/17 on each start-up attempt, crash report window appeared however an error occurred therefore report could not be sent. Followed all instructions to the point of a clear reinstall but the crash occurred again at attempted start-up, with same experience regarding attempt to submit crash report. So removed Firefox again. I've no idea what to do next! Assistance would be appreciated, Thanks in anticipation.

Firefox crashed 4/9/17 on each start-up attempt, crash report window appeared however an error occurred therefore report could not be sent. Followed all instructions to the point of a clear reinstall but the crash occurred again at attempted start-up, with same experience regarding attempt to submit crash report. So removed Firefox again. I've no idea what to do next! Assistance would be appreciated, Thanks in anticipation.

All Replies (4)

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What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Hi FredMcD, Thanks for your reply, I'm a novice at all this so bear with me. The system is Win XP and Firefox version 52.3, I'm now using Opera as a fall-back having reinstalled Firefox which still won't open, I keep getting the crash-report window which doesn't function. I followed your suggestions but still get the crash-report window which still doesn't function and Firefox doesn't restart...I may give up the ghost! Thanks again for your assistance.

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Hi FredMcD, red faced with embarrassment here...I said I was a novice. Just learned that Firefox is no longer supporting Windows XP from September 2017. I think there is a new PC/OS in my immediate future! There's always a silver lining. :-)

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