This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The FIREFOX tabs keep crashing over and over again after updating to latest version... Why?

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

Now it is not even creating crash reports after it crashes. What the heck is going on? It all started with the last update! I also already turned off hardware acceleration and the multiprocess function, but every time a tab is open, it crashes, restarts, then does not even provide a crash report that is submitted or unsubmitted. It's just like it never happened! Please help! I'm using Chrome for the time being because the crashing was unbearable. I've also refreshed, reinstalled, and disabled addons. It's still doing it! PLEASE HELP!

Latest crash reports before it stopped logging:

bp-5e8f0fb5-c847-4628-a257-58c1a0170905 9/5/2017 12:43 AM bp-acf35fdb-34bd-4c80-97a3-0e5460170903 9/2/2017 10:53 PM bp-946030cc-ec64-42d2-bc9b-1a4380170903 9/2/2017 10:52 PM bp-e6bef319-9fdb-464d-930d-739440170903 9/2/2017 10:51 PM bp-d12150ab-def3-47ca-9167-60d420170903 9/2/2017 10:49 PM bp-fee080d1-c9ce-4479-a26e-5b4200170903 9/2/2017 10:49 PM bp-f0eec86f-3555-456f-833c-a6d6f0170903 9/2/2017 10:48 PM bp-de388d00-7cc2-4618-9ded-2f0e10170903 9/2/2017 10:48 PM bp-06ec2861-7c83-44d7-a7df-3c17e0170903 9/2/2017 10:47 PM bp-a67f1144-54f7-4a66-8211-d96cd0170903 9/2/2017 10:46 PM bp-e8c90e47-7dea-436a-a754-bcbfa0170903 9/2/2017 10:45 PM bp-490153af-9b2c-4238-bb17-6d81a0170903 9/2/2017 10:45 PM bp-ba1b31f5-6e6d-487d-96be-5b0960170903 9/2/2017 10:44 PM bp-6cd700a1-9524-4ea1-9c14-d19bd0170903 9/2/2017 10:43 PM bp-54e4c0b4-afab-431e-b03c-71bb60170903 9/2/2017 10:43 PM bp-18181802-8e0f-4995-b4d1-37ca20170903 9/2/2017 10:36 PM bp-318ad6e3-b928-44d4-9de6-16f0c0170903 9/2/2017 10:36 PM bp-77002ab5-b739-4637-8773-9feb30170903 9/2/2017 10:36 PM bp-a4630f2f-dfad-4f08-8bb7-e83640170903 9/2/2017 10:36 PM

Now it is not even creating crash reports after it crashes. What the heck is going on? It all started with the last update! I also already turned off hardware acceleration and the multiprocess function, but every time a tab is open, it crashes, restarts, then does not even provide a crash report that is submitted or unsubmitted. It's just like it never happened! Please help! I'm using Chrome for the time being because the crashing was unbearable. I've also refreshed, reinstalled, and disabled addons. It's still doing it! PLEASE HELP! Latest crash reports before it stopped logging: bp-5e8f0fb5-c847-4628-a257-58c1a0170905 9/5/2017 12:43 AM bp-acf35fdb-34bd-4c80-97a3-0e5460170903 9/2/2017 10:53 PM bp-946030cc-ec64-42d2-bc9b-1a4380170903 9/2/2017 10:52 PM bp-e6bef319-9fdb-464d-930d-739440170903 9/2/2017 10:51 PM bp-d12150ab-def3-47ca-9167-60d420170903 9/2/2017 10:49 PM bp-fee080d1-c9ce-4479-a26e-5b4200170903 9/2/2017 10:49 PM bp-f0eec86f-3555-456f-833c-a6d6f0170903 9/2/2017 10:48 PM bp-de388d00-7cc2-4618-9ded-2f0e10170903 9/2/2017 10:48 PM bp-06ec2861-7c83-44d7-a7df-3c17e0170903 9/2/2017 10:47 PM bp-a67f1144-54f7-4a66-8211-d96cd0170903 9/2/2017 10:46 PM bp-e8c90e47-7dea-436a-a754-bcbfa0170903 9/2/2017 10:45 PM bp-490153af-9b2c-4238-bb17-6d81a0170903 9/2/2017 10:45 PM bp-ba1b31f5-6e6d-487d-96be-5b0960170903 9/2/2017 10:44 PM bp-6cd700a1-9524-4ea1-9c14-d19bd0170903 9/2/2017 10:43 PM bp-54e4c0b4-afab-431e-b03c-71bb60170903 9/2/2017 10:43 PM bp-18181802-8e0f-4995-b4d1-37ca20170903 9/2/2017 10:36 PM bp-318ad6e3-b928-44d4-9de6-16f0c0170903 9/2/2017 10:36 PM bp-77002ab5-b739-4637-8773-9feb30170903 9/2/2017 10:36 PM bp-a4630f2f-dfad-4f08-8bb7-e83640170903 9/2/2017 10:36 PM

Modified by PROBLEMBROWSER

All Replies (2)

more options

v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

more options