We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After updates email and facebook passwords are GONE every time!

  • 1 (رد واحد)
  • 2 have this problem
  • 9 views
  • آخر ردّ كتبه guigs

more options

After each Firefox update (on laptop) my email and facebook passwords are gone and new ones have to have to be issued. With my mobile devices (Androids) with Firefox this does not occur. Note: I have always checked the boxes that say "remember me" or "save password". Getting kind of (very) annoying!

After each Firefox update (on laptop) my email and facebook passwords are gone and new ones have to have to be issued. With my mobile devices (Androids) with Firefox this does not occur. Note: I have always checked the boxes that say "remember me" or "save password". Getting kind of (very) annoying!

All Replies (1)

more options

First, I apologize for the late reply, and I am hoping I can help you find your passwords. Please find these instructions on how to help find the passwords: https://support.mozilla.org/en-US/questions/1179842