This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot download emails on my Windows 10.

  • 1 (رد واحد)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه Toad-Hall

Minackmaid
Minackmaid
more options

Bought Zoostorm Computer in February 2017, supplier installed Windows 10 and Mozilla Thunderbird for emails. Windows 10 then installed an update which deleted my scanner and printer. Paid installer to re-install. Further update seems to have affected my email service. No emails coming through and message stating 'password needed' - did not work. Can only access emails via Talktalk webmail . Should I stop using Mozilla?

Bought Zoostorm Computer in February 2017, supplier installed Windows 10 and Mozilla Thunderbird for emails. Windows 10 then installed an update which deleted my scanner and printer. Paid installer to re-install. Further update seems to have affected my email service. No emails coming through and message stating 'password needed' - did not work. Can only access emails via Talktalk webmail . Should I stop using Mozilla?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Check your Firewall settings. This may be part of your Anti-Virus program.

Thunderbird must be set as an allowed program. If it is not in the list of allowed programs then you must add it.

Confirm that Thunderbird has been setup as an allowed program.