This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

where are my passwords

  • 7 ردود
  • 42 have this problem
  • 3 views
  • آخر ردّ كتبه Happy112

more options

since my firefox update yesterday all my login and passwords have gone. where are they

since my firefox update yesterday all my login and passwords have gone. where are they

الحل المُختار

hellohellohello said

since my firefox update yesterday all my login and passwords have gone. where are they

Would you please be so kind as to reply to guig's post  ?

And maybe check the settings I mentioned in my reply to 'oldanalog'  ?

Read this answer in context 👍 0

All Replies (7)

more options

Please consider turning on send info to Mozilla before posting a question. This helps us help you.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Please uninstall Flash 26 it is a security issue. Flash Player Version: 27.0.0.183 https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


What about the rest of your profile? history, bookmarks . . . .

more options

hellohellohello, All of the posts above are correct. I am here to help find out if there is a bigger issue with the missing passwords. Can you please provide screenshots of the following pages:

  • about:support
  • Preferences (the three bar menu) > Privacy and Security > Saved Logins

Any addons that manage passwords or if you use Firefox sync is what I am looking for.

more options

Where are my passwords in 57 now that saved password manager is deactivated?

more options

oldanalog said

Where are my passwords in 57 now that saved password manager is deactivated?

Under 'Forms & Passwords' : Have you checked 'Remember logins and passwords for sites'  ?

Under 'History' : is 'Always use private browsing mode' unckecked  ?

See screenshot.

Modified by Happy112

more options

Thanks. Found it-Three bar, Options, Privacy&Security, Saved logins. So, now, it takes 4 keystrokes to do what 2 keystrokes would do in 56 with Saved Password Manager.

more options

الحل المُختار

hellohellohello said

since my firefox update yesterday all my login and passwords have gone. where are they

Would you please be so kind as to reply to guig's post  ?

And maybe check the settings I mentioned in my reply to 'oldanalog'  ?