This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Refuses to work after 11/16/17 update

  • 3 ردود
  • 6 have this problem
  • 4 views
  • آخر ردّ كتبه FredMcD

more options

This program has gone to crap. Firefox has always been my default browser, but after today's update, I might need to find a new browser. It freezes, lags, and crashes every few seconds. I tried refreshing as you advise others to do, have tried all recommendations you guys have made to others. How many people need to make this complaint before you do something about it. I myself will be trying out new browsers since you guys have utterly ruined one of the best browsers.

This program has gone to crap. Firefox has always been my default browser, but after today's update, I might need to find a new browser. It freezes, lags, and crashes every few seconds. I tried refreshing as you advise others to do, have tried all recommendations you guys have made to others. How many people need to make this complaint before you do something about it. I myself will be trying out new browsers since you guys have utterly ruined one of the best browsers.

All Replies (3)

more options

First, Type about:preferences#advanced<enter> in the address bar. Under Advanced, Select Update.

v57+; Type about:preferences#general<enter> in the address bar. Select Update.

Check the settings.

Also turn off Use a background service to install updates


Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

more options

None of this works, actually after doing what you requested Firefox closed and now will not open at all. I click on the link over and over and nothing. You guys keep proposing these fixes, when it is on your end. I personally know 13 friends already who have had the same problem.

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia