Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Profile cannot be proccessed.

  • 5 ردود
  • 2 have this problem
  • 4 views
  • آخر ردّ كتبه philipp

more options

When the latest version of Firefox installed on my laptop, my account being in English had no problem. I have another user account that has Greek letters. When i signed in that account and tried to open Mozilla there was the following massage "Profile Missing" "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I checked the user profile and it was there and the profile.ini file had the correct settings. I then uninstalled the Mozilla Firefox from the windows uninstaller. --> Reinstalled it --> The same . I then uninstalled the Mozilla Firefox from the windows uninstaller and manually delete all data in C:/Programm Files + C:/Users/.../AppData --> Reinstalled it --> The same . A new profile was created every time but for some reason the false massage didn't go away. I did try to create a new Firefox account through my other user account (with Firefox profile manager), --> The same I changed the settings within the Profile.ini file --> The same. I do have Kaspersky Internet security 2017 installed. And i did pause protection but the same. I beleive there is smth wrong with the new version when there are accounts with Greek letters. Please help to fixthis bug.

When the latest version of Firefox installed on my laptop, my account being in English had no problem. I have another user account that has Greek letters. When i signed in that account and tried to open Mozilla there was the following massage "Profile Missing" "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I checked the user profile and it was there and the profile.ini file had the correct settings. I then uninstalled the Mozilla Firefox from the windows uninstaller. --> Reinstalled it --> The same . I then uninstalled the Mozilla Firefox from the windows uninstaller and manually delete all data in C:/Programm Files + C:/Users/.../AppData --> Reinstalled it --> The same . A new profile was created every time but for some reason the false massage didn't go away. I did try to create a new Firefox account through my other user account (with Firefox profile manager), --> The same I changed the settings within the Profile.ini file --> The same. I do have Kaspersky Internet security 2017 installed. And i did pause protection but the same. I beleive there is smth wrong with the new version when there are accounts with Greek letters. Please help to fixthis bug.

الحل المُختار

hi again, i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/

Read this answer in context 👍 0

All Replies (5)

more options

hi, which operating system and firefox version are you on?

more options

Hi, Philipp. Sorry for my mistake. I have Windows 8.1 and i now am on the latest version of firefox.

more options

ok thank you, our engineers are looking into this issue at the moment (and yes you're right - it's due to non-latin characters in the username). you can follow along in https://bugzilla.mozilla.org/show_bug.cgi?id=1418325 for the progress...

more options

Ok, i thank you for the quick response and i beleive that a solution to this problem will come out soon, cause i have trust to the engineers and i have trust to Kaspersky since 2007 for my security.

more options

الحل المُختار

hi again, i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/