Profile cannot be proccessed.
When the latest version of Firefox installed on my laptop, my account being in English had no problem. I have another user account that has Greek letters. When i signed in that account and tried to open Mozilla there was the following massage "Profile Missing" "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I checked the user profile and it was there and the profile.ini file had the correct settings. I then uninstalled the Mozilla Firefox from the windows uninstaller. --> Reinstalled it --> The same . I then uninstalled the Mozilla Firefox from the windows uninstaller and manually delete all data in C:/Programm Files + C:/Users/.../AppData --> Reinstalled it --> The same . A new profile was created every time but for some reason the false massage didn't go away. I did try to create a new Firefox account through my other user account (with Firefox profile manager), --> The same I changed the settings within the Profile.ini file --> The same. I do have Kaspersky Internet security 2017 installed. And i did pause protection but the same. I beleive there is smth wrong with the new version when there are accounts with Greek letters. Please help to fixthis bug.
الحل المُختار
hi again, i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/
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hi, which operating system and firefox version are you on?
Hi, Philipp. Sorry for my mistake. I have Windows 8.1 and i now am on the latest version of firefox.
ok thank you, our engineers are looking into this issue at the moment (and yes you're right - it's due to non-latin characters in the username). you can follow along in https://bugzilla.mozilla.org/show_bug.cgi?id=1418325 for the progress...
Ok, i thank you for the quick response and i beleive that a solution to this problem will come out soon, cause i have trust to the engineers and i have trust to Kaspersky since 2007 for my security.
الحل المُختار
hi again, i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/