This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I get rid of start up boxes?

  • 7 ردود
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه Shadow110

more options

Merry Christmas to all my friends.

Last week, I had a problem with my computer which people helped me solve. Thank you all for that. BUT, in the process of clearing that problem, I somehow messed up my computer. Now, when I turn it on, It turns on with a blue screen with two boxes in it. One has my name under it, and the other has owner under it. When I click on the box with my name, a whole new screen comes up - like on a new computer. When I click on the box with owner on it, my computer starts as it use to.

Is there any way I can get rid of the box with my name on it and just have my computer open like it use to?

I am sorry for being so big a problem.

Thank you all again and have a wonderful holiday.

Merry Christmas to all my friends. Last week, I had a problem with my computer which people helped me solve. Thank you all for that. BUT, in the process of clearing that problem, I somehow messed up my computer. Now, when I turn it on, It turns on with a blue screen with two boxes in it. One has my name under it, and the other has owner under it. When I click on the box with my name, a whole new screen comes up - like on a new computer. When I click on the box with owner on it, my computer starts as it use to. Is there any way I can get rid of the box with my name on it and just have my computer open like it use to? I am sorry for being so big a problem. Thank you all again and have a wonderful holiday.

الحل المُختار

Thank you very much. That is an excellent answer. Actually, I paid someone to do that to my computer, and now I can do it myself. Yes, I wrote it down n my book of notes.

I don't know how to explain it, but my problem actually happens before this.

Thank you again.

Read this answer in context 👍 0

All Replies (7)

more options

This would be your best bet to go as they work on WIn 7 issues all the time

Please let us know if this solved your issue or if need further assistance.

more options

Howdy Pk:

I tried both sites. I am sure the answer was there, if I knew what I was looking for. I just am not computer literate enough to be able to know what my problem is, or how to explain it to someone else.

Thank you for trying to help me.

more options

I think you may need to post a question on one of those sites, assuming they have a forum. One thing you might want help determining is when the account under your name was created, seeing as it hasn't been customized. Is it an old account you just never used, or was it a recently created account, which could be considered a little suspicious?

Either way, if Owner is the main administrator of the computer, Owner can delete the other account so Windows doesn't bother asking you to choose between them. But the steps for that are better addressed by people who modify Windows settings more often than I do.

more options

The second box just appeared in the past week. I am sure I did something trying to solve the first problem.

Thank you for writing me.

more options

http://www.thewindowsclub.com/log-in-directly-into-windows-7-without-entering-password

So go to those I recommended before as it is a logon screen with ot with out password it is still a log on screen or logon .

more options

الحل المُختار

Thank you very much. That is an excellent answer. Actually, I paid someone to do that to my computer, and now I can do it myself. Yes, I wrote it down n my book of notes.

I don't know how to explain it, but my problem actually happens before this.

Thank you again.

more options

I am glad to hear that your problem has been resolved. If you haven't already, *Please select the answer that solves the problem*Yours. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.