This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot print PDF.js viewer eternity!?

svenxtian
svenxtian
more options

FF 57.0.4 (64bit) OSX 10.11.6 FF stopped printing pdf (auspost eparcel manifests) through acrobat which I have just found is no longer supported. I switched action to open pdf in FF viewer as suggested but when I click print on the print dialog box the printer doesn't recieve data, shows "PDF.js viewer" and "incoming" and hangs. I have tried printer settings removal in profile, resets and would like a solution if possible. Brother DCP-9015CDW

FF 57.0.4 (64bit) OSX 10.11.6 FF stopped printing pdf (auspost eparcel manifests) through acrobat which I have just found is no longer supported. I switched action to open pdf in FF viewer as suggested but when I click print on the print dialog box the printer doesn't recieve data, shows "PDF.js viewer" and "incoming" and hangs. I have tried printer settings removal in profile, resets and would like a solution if possible. Brother DCP-9015CDW

All Replies (2)

WestEnd
WestEnd
more options

I have Acrobat Pro and that still works in FF so unless something was changed Acrobat print for me has worked fine. So unless Adobe has said something was disabled I doubt this has happened.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi svenxtian, when you are viewing a PDF in Firefox's built-in PDF viewer, there should be a black toolbar with extra buttons. I suggest using the download arrow on that bar to open the PDF in your stand-alone PDF program (e.g., Adobe, Preview, etc.) for printing.

(Also, the PDF viewer creates an HTML conversion of the PDF, which is rarely 100% accurate to the original, so even when it prints, you may not like the results as much.)