This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can can't find profile error be fixed in 57? the published fixes do not work.

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

vansyckel
vansyckel
more options

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.

All Replies (2)

FredMcD
FredMcD
more options

Have you checked this link? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have non ASCII Unicode characters in the file path to the Firefox profile folder?

Firefox uses two locations for the Firefox profile folder. Location used for the main profile that keeps your personal data in "AppData\Roaming" (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

Location used for the disk cache and other temporary files in "AppData\Local" (Local Directory on about:profiles).

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\